EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

As an Agile Product Owner (APO), you will work with an Agile development team to build features and applications for EBSCO APIs to support SaaS products and services pertaining to customer configurations and customized functionality.  As a connecting point between product management and technology you will utilize a unique blend of business and technical savvy to make the company vision a reality. 

As a member of the platform product management team, you will take an active role in amplifying the voice of end-users and the product line strategy to your development team. You will participate in user testing and user research, data-driven product analysis, and help monitor key technology trends to ensure positive outcomes for the evolution of the EBSCO Discovery Service experience.

What you’ll do  

• Work with an agile development team to deliver great products and services for our customers
• Know your product details and contribute a genuine passion and enthusiasm for the product and mission
• Coordinate projects with back-end configuration components and workflows, as well as experience with migration strategies between legacy and new solutions.
• Effectively present product information to all audiences as necessary (team, stakeholders, etc.) 
• Negotiates and makes responsible decisions on scope, sequencing, and timing
• Assist Product Managers with the definition of product features and functionality
• Articulate goals for each Iteration that are tied to making progress against the PI objectives to maximize delivery of business value with strict attention to the sequence of work
• Research and understand how users want to receive the product and how they want to use the product
• Maintain an actionable backlog of well-articulated, prioritized, and estimated features that constitute enough work for the upcoming increments for their assigned area(s)Express requirements in well written stories which have clear SMART acceptance criteria
• Ensure high quality software releases to our customers
• Able to articulate and advocate for problems that solutions should be built for
• Demonstrates a sense of urgency to identify and mitigate Risks and Dependencies
• Encourages the team to make reasonable commitments in order to achieve predictability 
• Promote continuous improvement

Who you are 

• Lead by example and is self-confident but humble 
• Operate with a defined vision and a bias for action 
• A self-directed, rapid learner 
• Not content with the status quo and able to break down barriers to pull the company forward  
• Exhibit passion and excitement regarding your work 

• Tenacious and willing to go the distance to get things done 
• Collaborative by choice and don’t make decisions in isolation 
• Passionate about improving the responsiveness and quality of the solutions delivered 
• Adaptable to changing priorities and conditions and copes effectively with ambiguity and complexity 
• Effective written and face-to-face communicator 

Skills or experience that you need 

• At least four years working as a business analyst or in product management (preferably as a product owner), or two years as a member of an agile development team
• Four or more years of experience working within a Lean-agile software product development method, such as SAFe, Scrum or Kanban
• Four or more years of defining and documenting product requirements into small, well-articulated, and valuable deliverables
• Two or more years working in end-to-end technology platform in a configuration domain

Skills or experience that sets you apart 

• Experience working with Customer Configurations and Administration software modules is desirable
• You have used a variety of business analysis tools and techniques to aid in the breakdown of large chunks of work, elicit requirements, or make decisions
• Can derive actionable insights from customer usage data
• Practical experience with A/B or multivariate testing, user testing, and/or telemetry
• A proven track record of developing and managing world-class consumer-facing software 
• Comfortable working in a highly collaborative environment across multiple functional teams
• Comfortable presenting to groups and demoing working software
• Comfortable challenging requirements to ensure we are delivering what is best for the customer
• Experience with APIs a plus
• Strong written and verbal communications skills

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.