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About Westfield State University:
In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.
Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.
Job Description:
Campus Title: Admission Counselor, Part-time/Online Learners
State Job Title: Staff Assistant
Department: Enrollment Management
Job Code: HA5600
FLSA Status: Exempt
Funding: 7107-0029
Bargaining Unit: APA
Job Type: Full-time, permanent
Timeframe: 52 weeks
Shift: Monday-Thursday 8:30 a.m.-4:30 p.m.; Friday 8:00a.m.-4:00p.m. One day a week, 9:00a.m. - 5:00p.m. shift. (Must have flexible schedule which allows for work and travel outside of regular business hours including weeknights and weekends as needed.)
Regular Days Off: Saturday and Sunday
Supervision Received: The Admission Counselor for Part-time and Online Learners reports to the Director in Graduate and Part-time/Online Admission.
Supervision Exercised: None
Salary: $41,000-$45,000 (To commensurate with education and experience)
General Statement of Duties: The Admission Counselor for Part-time and Online Learners will work with prospective part-time and online adult learners through the enrollment process. The Admission Counselor for Part-time and Online Learners assists students with the application process, attends recruitment events both on and off campus, organizes/facilitates information sessions, and meets with prospective students to ensure a positive onboarding process to the University. The Admission Counselor for Part-time and Online Learners will assist students through the admission process in a way designed to meet the needs of the adult student, while supporting campus recruitment priorities.
Duties and Responsibilities:
Duties include but not limited to:
Essential:
- Provide accurate information pertaining to the enrollment process, academic programs, university policies and services, and admissions criteria to prospective students and other related individuals and groups.
- Assist with implementation of yearly recruitment plans to meet recruitment goals.
- Assist with maintaining accurate and current communication flows within the CRM system.
- Creates and maintains prospect records in the CRM system.
- Assist with organizing, implementing, and visiting community locations, including community colleges, to attend recruitment fairs and other activities to recruit new students and groups.
- Organize and participate in on and off campus recruitment events such as open houses and virtual and in-person information sessions.
- Conduct phone, email, and other necessary modalities, campaigns to prospective students regarding events and application statuses.
- Maintain contact with prospects regarding status and completion of admissions file through registering for first course.
- Review and evaluate admission application files as assigned and determine admissibility per college admission standards.
- Maintain accurate and up-to-date data and notes in Banner.
- Initiate new projects and see them through to completion independently.
- Conduct individual appointments with prospective students throughout enrollment process.
- Assist with social media campaigns, as needed.
- Assist department with new initiatives, University special events, and projects as needed.
Non-Essential:
- Serve as liaison to other campus departments and committees as needed, and assist other functions of part-time/online enrollment as required.
Requirements:
Required Qualifications
- Bachelor's degree required.
- Valid driver's license.
- Proficiency in computer applications.
Preferred Qualifications
- Experience working with non-traditional students or higher education setting.
- Bilingual in English/Spanish
- Experience in web based CRM and/or higher education data systems preferred.
- Knowledge of higher education principles, practices and procedures.
- Strong written and verbal communication skills as well as public presentation skills.
- Excellent interpersonal skills including ability to interact with students, faculty, staff and the public.
- Ability to work independently as well as collaboratively within a team.
- Ability to prioritize.
- Availability for evening and weekend hours, including one evening per week.
- Demonstrated time management and organizational skills.
- Ability to think critically and offer creative solutions in a rapidly changing educational marketplace.
- Commitment to the mission of public higher education
Additional Information:
Salary:
For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.
State job specifications for this position may be found at the department of higher education website: http://www.mass.edu/foremployees/classificationspecs/classspecs-pers.asp
Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.
Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.
Application Instructions:
An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:
- Resume
- Cover Letter
- Contact information for three references *
- Copy of unofficial transcript of highest degree
* Provide the contact information for reference providers in the reference section of the online application.
Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.
NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Covid-19 Requirements:
As a condition of employment, you will be required to complete an initial series of COVID vaccination (2 doses of Pfizer/Moderna or 1 dose of J&J) prior to coming to campus. Initial booster doses are strongly encouraged for everyone who is eligible. New employees will be required to provide proof of vaccination to Human Resources prior to onboarding. Employees who require a medical or religious exemption should email Tatyana Horne, Associate Director of Employee Benefits, Recognition & Transitions, at thorne@westfield.ma.edu.
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