The Inbound Sales Representative meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our online services.  This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.   

• Provide accurate notice placement while offering superb customer service
• Responsible for placing approximately $70K in revenue per period
• Answer inbound calls, faxes and emails across multiple markets  by quickly toggling between applications & confidently navigate an ad order entry system
• Develop professional relationships with our customers
• Assist customers in placing product orders
• Recommend new product offerings
• Work with customers by answering questions, researching/resolving issues, and trouble-shooting
• Ensure that customers enjoy the time they spend working with you
• Help customers locate ads online and in print
• Document all customer transactions in accordance with company policy
• Meet and maintain all individual and team standards as set by the department
• Attend product and system training events
• Share ideas to improve business practices
• Perform other duties as assigned

• Bachelor’s Degree or equivalent experience
• Confident demeanor, competitive drive, and goal-oriented nature
• Excellent communications skills (oral and written), courteous and clear telephone voice
• Willing to invest time and effort into learning about Tribune products
• Ability to retain knowledge of products
• Positive, people oriented and energetic
• Be motivated to meet customer needs
• Be analytical, creative, and innovative in solving problems
• Call center experience in customer service or sales preferred
• Bilingual skills (English-Spanish) a plus
• In-depth experience with Internet (Web and email)
• Experience with computers (MS Office)
• Typing skills; Minimum 45 wpm
• Ability to collaborate and work respectfully with coworkers and leaders is essential