Coordination:

* Effectively and efficiently coordinates the activities of the nursing unit
* Assists with all admissions, discharges, transfers and changes within the unit utilizing the electronic patient tracking system, electronic medical record, and cardiac monitoring system.

Clerical:

* Performs a variety of office, secretarial and other related duties both within and in support of assigned unit
* Manages all intake and outbound documents
* Handles incoming and outgoing communications
* Effectively and efficiently answer patients' call lights/requests and reports requests to appropriate personnel

Patient Care:

* Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse
* Assists with patient's plan of care by providing and/or assisting with activities of daily living, including but not limited to personal hygiene, grooming, mobility, and comfort
* Effectively and efficiently coordinates daily patient care activities on the nursing unit
* Assists nursing staff to better facilitate patient admissions, discharges, and transfers.
* Performs a variety of duties both within and in support of assigned unit as delegated by nursing staff
* Responds to patient's call lights/requests and reports to appropriate personnel when necessary
* Assists patients in meeting nutritional needs, including but not limited to assisting with feeding, providing fluids and supplements.

Inventory Control:

* Orders, stocks, and replenishes unit supplies and necessary equipment in a cost efficient manner
* Participates in identifying unit financial responsibility during budget preparation
* Assists with keeping unit within its budget restraints

Communication:

* Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s)
* Facilitates and directs communication among visitors, employees, and physicians within assigned unit
* Facilitates unit communication including, but not limited to, telephones, intercom system, call light system, computers, etc. and relays information as appropriate
* Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s)

Customer Service:

* Greets and assists all customers, physicians, patients, visitors and employees in a friendly and efficient manner
* Ensures a safe and clean environment for patients and health care team
* Welcomes visitors to the unit by greeting them, answering questions, giving directions, and referring inquiries as appropriate to nursing staff.
* Answers telephone and directs calls and inquiries to the appropriate department or staff member.
* Polite and friendly in all interactions whether by phone or in person

Reporting/Recordkeeping:

* Facilitates effective communication between disciplines by providing organized medical records
* Assures timely and accurate access to pertinent patient data
* Maintains unit-specific records/reports (i.e. unit log books, staffing sheets, monitor assignments etc.) as assigned

Documentation:

* Documents care provided using worksheets and/or the electronic medical record

Monitor Interpretation:

* Responsible for monitoring patient heart rates and rhythms.
* Must be able to observe and analyze irregular patterns/changes in patient heart rate/rhythm and report it to appropriate staff
* Must be able to monitor multiple patients simultaneously utilizing monitoring equipment
* Responsible for recognizing when equipment needs professional maintenance or attention from nursing staff
* May be responsible for cleaning and maintaining monitoring equipment (replacing batteries, cleaning leads, etc.)

Regulation:

* Adheres to professional standards, behavioral standards, and hospital policies as set forth by the organization
* Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues
* Maintains confidentiality by protecting personal healthcare information of all patients.

Requirements:

* High School Diploma or equivalent; required
* Certification preferred but not required.
* Obtains and maintains CPR certification as set forth by unit and Continuing Education.
* Working knowledge of computers and software programs; required
* Must meet and maintain education requirements upon hire and annually as determined by unit and Continuing Education Department
* Completes rhythm interpretation courses as required by unit and Continuing Education Department.
* Working knowledge of office equipment (i.e. telephones, fax machines, scanners, computers etc.); required
* Excellent organizational and communication (written and verbal) skills required
* Knowledge of medical terminology and rhythm interpretation preferred
* Excellent interpersonal skills required