The Community Health Services Division of Public Health- Seattle & King County is seeking a Full Time, Administrative Specialist II / Patient Services Representative to join our dynamic, multidisciplinary, and diverse team at Eastgate Public Health Center, in the delivery of health services to the County's most vulnerable people.  

At Eastgate we provide family health, pediatrics, parent-child health, dental, teen clinic, health insurance enrollment services and ORCA Lift.  We serve a diverse low-income population including people who are experiencing homelessness, recent immigrants and refugees, people with complex health conditions, and people with limited English proficiency. We are mission critical employees and are dedicated to showing up and providing the best care under any and all circumstances.
  
This position is critical as it supports a broad range of healthcare services in this fast-paced public health center environment that are utilized by economically, socially, and culturally diverse populations.  The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism), and must be an independent self-starter with excellent time management and organizational skills.  The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients.

This position will be based out of our Eastgate Health Center and may float to the other four dental clinics (Columbia Downtown, North, Renton,) as needed for business operations. This full-time position is a Career Service position.

• This is a patient facing position that takes place at the Front Desk in the Eastgate Public Health Center Dental Clinic.
• Using the EPIC Electronic Medical Record, fully register and pre-register medical and dental patients   
• Schedule patient visits by determining the appropriate provider and program.  
• Arrive and check-in patients for appointments, check out and cancel patient appointments
• Verify insurance coverage and correct patient assignment for those with managed care plans
• Explain fee for service and sliding fee schedule to patients
• Process cash and credit card payments
• Verify pharmacy and clinic deposits
• Make reminder calls per clinic standard
• This position will involve active learning and cross-training and will work to support all PH programs.
• Provide program-specific information to internal and/or external customers over the phone and in person
• Maintain client record security and confidentiality
• Maintain cleanliness of workstation, front desk and waiting room
• Answer incoming calls; including logging into the response group to back-up call center calls as needed
• Other administrative duties as assigned

• Ability to read, write and communicate in English
• Public Health relies on office automation (Microsoft Office 365) and other web-enabled tools. Candidates must be proficient and comfortable with computer use to perform essential functions of the position.
• Regular and reliable attendance
• Effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• Ability to provide a consistently high level of customer service with discretion, patience, and professionalism, based on accepted customer service principles and departmental standards.
• Demonstrated ability to communicate with colleagues and clients in a pleasant, non-judgmental, respectful, and culturally sensitive manner under varying levels of stress. 
• Strong interpersonal, conflict resolution and problem-solving skills. 
• Ability to work independently and maintain confidentiality. 
• Ability to interact with patients and community members around potentially sensitive issues and/or volatile situations. 
• Proficiency in Electronic Practice Management systems that include health records, patient scheduling, and financial transactions or the technological savvy to learn. 
• Ability to work both as part of a multi-disciplinary team and independently.
• Skilled at organizing, prioritizing, multi-tasking and adapting to changes in workload.
• Understanding of inclusive engagement as well as equity and social justice principles Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals. 
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation.

Covid-19 Vaccination Requirement

As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.

1. Supplemental questionnaire responses 
2. Resume

• Attach multiple documents/files in the resume attachment section.