Lab/Path Assistant Full Time Evening Shift

Spectrum Health   Grand Rapids, MI   Full-time
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Job Summary

Works under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

  • Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone, takes messages, welcomes visitors and provides / relays information in a manner consistent with hospitality standards.
  • Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing.
  • Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests.
  • May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
  • May receive incoming specimens, checks for proper labeling and routes to appropriate location.
  • Follows all Spectrum Health procedures and policies. May be required to serve at multiple SH locations during a given shift (Site dependent)
  • Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
  • Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization’s published values.

Qualifications
  • Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
  • Preferred Associate's Degree Healthcare related field
  • 1 year of relevant experience Dealing with the public, preferably in the medical or customer service field Preferred
  • LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, and Laboratory Client Services
    required
  • CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred

    Primary Location

    SITE - 35 Michigan St - Grand Rapids

    Department Name

    Lab - Lab Central

    Employment Type

    Full time

    Shift

    Evening (United States of America)

    Weekly Scheduled Hours

    40

    Hours of Work

    3:00 p.m. to 11:30 p.m.

    Days Worked

    Varies

    Weekend Frequency

    Every fourth weekend

    CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.

    Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

    Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

    An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

    If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.

    This job is no longer available.

    Spectrum Health

    Grand Rapids, MI