Front Desk Winter Seasonal Hiring a part time (24+ hrs/week) front desk agent with positive attitude, excellent customer service and communication skills to ensure utmost guest satisfaction. Suitable candidates must be able to work a variety of shifts including weekend and holidays. $18/hr + athletic club access, ski pass & parking (even on days off). 

DUTIES AND RESPONSIBILITIES:

1. Register guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in preregistration and blocking of rooms for reservations.

3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

4. Understands room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

8. Knows the location and types of available rooms as well as the activities and services of the property.

9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

12. File room keys ( only for manual room key hotels)

13. Knows how to use front office equipment.

14. Process guest check-outs.

15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

16. Follows procedures for issuing and closing safe deposit boxes used by guests.