• Referrals of personal health clients to specialty services will be handled in a complete, accurate and timely manner
• Referral coordinator will ensure the entry of the referral into the electronic referral system within two working days of the referral date
• Specialty care referrals and orders for services requiring prior authorization will have well-documented medical necessity and required documentation
• Referral coordinators will ensure that all required documentation is attached to the referral (chart notes, x-rays, lab results, etc.)
• Prior to faxing referrals and other documentation, referral coordinator will verify the fax number to ensure confidentiality of transmission
• All family health clients, regardless of their insurance status, will receive specialty care referrals as appropriate for the documented medical necessity
• Referrals of managed care clients will comply with the requirements of the member’s health plan
• The referral coordinator will ensure that an accurate and complete record of the referral and follow-up information is provided in the referral database and documentation of the referral becomes a part of the member’s medical records
• The referral coordinator will provide timely follow up, contact providers when concerned about patient
• Active participant of EPIC Management work queue   

• Skilled in using computer including proficiency in a Windows environment, and the ability to use drop down menus, point and click software, multiple screens and the ability to enter data
• Skilled in attention to detail
• Ability to use word-processing and spreadsheet software to complete assigned tasks
• Ability to maintain confidentiality
• Skilled at providing Excellent Customer
• Ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.)
• Must possess excellent verbal and written communication skills
• Skilled in using office machines such as fax machines, copiers, label maker, and printers.
• Ability to gain functional knowledge of medical terminology, ICD-coding, CPT coding and other managed care requirements
• Knowledge of Washington State health care guidelines and procedures
• Skilled in working independently; working in a team setting; and using independent judgement
• Skilled in handling difficult interpersonal interactions with discretion and diplomacy
• Skilled in prioritizing and completing multiple tasks simultaneously
• Ability to work with interpreters and clients for whom English is a second language
• Knowledge of state health care programs

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

• A Completed Online Application 
• Supplemental Questionnaire 
• Resume