Station House Inn is hiring for a: Reservations Manager/Front Desk Supervisor Strong Leadership Ability Strong Customer Service Skills Attention to Detail Ability to Multitask Writing Skills Computer Knowledge.

Summary of Responsibilities:

• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
• Promote our upsell program per brand Standards
• All other reasonable duties as assigned
• Consistently offers professional, engaging and friendly service
• Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services
• Establishes a rapport with guests and maintains good customer relationship
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• To ensure the safe running of the hotel