Employment Type:

Shift:

Description:

POSITION TITLE: Medical Receptionist/Patient Care Technician

POSITION SUMMARY:

• Outpatient Behavioral Health lobby supervision.

• Medical screening and appointment check-in.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

• High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

• expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS

• Experience effectively working with the behavioral health population

• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.

• A solid understanding of service related terminology.

• Good communication skills both oral and written as well as good interpersonal skills required.

• Customer service orientated.

WORK ENVIRONMENT AND HAZARDS:

• Office setting – exposure Class I or II; service specific.

PHYSICAL DEMANDS:

• Light work – standing, walking, sitting and lifting.

WORK CONTACT GROUP:

• All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

SUPERVISED BY:

• Manager or Coordinator

General Performance Criteria: Receptionist

Communication:
Maintains confidentiality related to patients, family and employees
and information specific to service area.
Greets visitors and ensures that each person waits in comfort with
definite expectations of when and how they will be served.
Answers the telephone and routes calls to proper person. When
personnel are unavailable for telephone calls, records and delivers
messages.
Uses appropriate diction and grammar in conversations.

Customer Service:
Employs professional manners and tact in all dealings.
Obtains necessary information while remaining courteous about
interruptions caused by other calls or events, models calmness.
Customer service orientated.
Adheres to hospital confidentiality statement.

Service Specific Skills:
Receives and distributes messages, packages and supplies to the
appropriate person or place.
Implements the day to day operations of specific service or environment.
Maintains a safe and secure environment.

Equipment:
Displays competency related to performing job skills. Including but not
limited to: PC terminals, telephones, copier, e-mail system, and fax machine.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.