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Job Description

The schedule for this position is as follows:

- Sunday, Monday, Tuesday, Wednesday, and Friday from 3 p.m. to 11 p.m.

- Saturday from 1 p.m. to 9 p.m.

This position will be working every other weekend.

Job Summary

Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally. Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame. Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner. Imports and exports radiology images via CD, DVD, and electronically as requested. Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department. Works closely and assists the Radiologist with all their interpretation needs. Consistently creates an exceptional experience with each contact, via inbound and outbound calls, face to face interactions, online chat, and email. Staff in this role are required to know and operate multiple computer software programs.

Essential Functions

• Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally to achieve positive customer outcomes.
• Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame.
• Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department.
• Imports and Exports Radiology images via CD, DVD, and electronically as requested.
• Promptly identifies and resolves or escalates concerns to achieve positive outcomes.
• Responsible for the quality control of our PACS system with the guidance and direction of the PACS team.
• Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner.
• Assists with training of new team members as appropriate.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree and successful completion of medical terminology class and/or anatomy and physiology

• 6 months of relevant experience Medical Office and Customer Service Preferred

• CRT-Basic Life Support (BLS) - AHA or ARC within 90 days required

Primary Location

SITE - Spectrum Health Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Radiology Support

Employment Type

Full time

Shift

Evening (United States of America)

Weekly Scheduled Hours

40

Hours of Work

3 p.m. to 11 p.m. and 1 p.m. to 9 p.m.

Days Worked

Monday, Tuesday Wednesday, Friday, Saturday, Sunday

Weekend Frequency

Every other weekend

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.