Video Architect, Client Service Representative

Advance Local   West Lake Hills, TX   Full-time
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Diversity & Inclusion are at the core of our mission to strengthen and empower the communities we serve.

 

Hoot, part of Advance Local, is looking for a Video Architect that will assist with the creation of custom video templates to be used to integrate with software functionality of the company’s platform. This position uses creative latitude and independent judgement to understand and create customized client solutions. This position also relies on elevated internal collaboration and client support. With the goal being client retention through successful software integration to the client’s internal processes, as well as supporting the alignment of our product and client’s needs and requests. 

 

In this role, you will: 

  • Work internally with our development and sales teams on product development 
    • Mainly creating, editing, and optimizing video templates based on communicated client needs. 
  • Advise new and existing clients on best practices and proper use of the software. 
  • Use quality control analysis with all created templates to ensure Hoot video product standards are met.  
  • Provide support to clients by responding to client needs and issues, troubleshooting and resolving client issues, fulfilling training requests, creative design modifications and requirements, and assisting with client and partner regulation standards, as necessary. 
  • Use product knowledge to create easily digestible support documentation for user guides. 
  • Continue individual research of the ecosystem and product offerings to stay up to date on our product’s position, upgrades, and functionality. 

 

For this position we are looking for candidates with: 

  • Degree in Video, Advertising or related or relevant field 
  • Minimum of two years of video editing experience, preferably in digital advertising 
  • Proficient knowledge in Adobe After Effects 
    • Expression and scripting knowledge as a plus 
    • Animation and motion graphics as a plus 
  • Working knowledge with the Adobe Creative suite 
  • Strong understanding of advertising channels and the technical requirements to connect external data sources 
  • Certifications a plus (Third Party or DSP Training certifications) 
  • Ability to work independently and effectively manage workflow and customer communication while balancing several priorities  
  • Demonstrated ability in problem solving skills 
  • Effective communications skills, including the ability to convey technical information into understandable terminology 
This job is no longer available.

Advance Local

West Lake Hills, TX