At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Steady brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.
GENERAL PURPOSE:
Provides service to customers including product and service information, and by resolving product and service problems. This position interacts constantly with Luxor customers, industry end-users, and other internal departments to understand and clarify a customer’s request or complaint, determine the cause, select and explain the best solution to complete the request or resolve the complaint, and follow up to ensure resolution. Understands issues daily and works to resolve root causes to promote better customer experiences.
ESSENTIAL DUTIES AND Responsibilities:
OTHER DUTIES AND RESPONSIBILITIES:
SKILLS AND ABILITIES REQUIRED:
EDUCATION AND EXPERIENCE REQUIRED:
Computer equipment and level of software requirements:
Specific Knowledge, licenses, certifications REQUIRED:
SUPERVISORY RESPONSIBILITIES:
TRAINING REQUIREMENTS:
PHYSICAL DEMANDS:
PHYSICAL PROTECTIVE EQUIPMENT:
WORK ENVIRONMENT:
Usual office working conditions
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
EBSCO Industries, Inc.
Gurnee, IL