Account Manager

Spectrum Health   Southfield, MI   Full-time
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Job Description

Job Summary

Provide excellent customer service to existing mid to large employer groups. Build and maintain professional agent, agency, and employer relationships. Support other team staff to maintain and grow membership and sales in new and existing employer groups.

Essential Functions

  • Renewal Strategizing--Group/Employer Retention: Personally manage all aspects of target employers and/or fully funded mid-sized accounts assigned. These accounts require strategic, proactive consultative management including rate renewal strategy, benefit consulting, relationship building, problem solving, data analysis, and solution implementation.
    Engage clients and agents with key personnel to demonstrate value of Priority Health and Spectrum Health, and build strategic alliances.
  • Membership/Sales Growth--Contract Retention: Work with Manager to develop and implement strategic plans for each account consistent with organization’s mission. Main objective is to retain and increase membership, build strategic alliances with agents and accounts and improve service to clients and agents. Identify opportunities to sell new products, services and replace other carriers/service providers. Report opportunities, challenges and activity for each account quarterly to Manager.
  • Internal Participation in Leadership--Teamwork: Represent interests of and perspective of clients in team meetings and planning sessions. Strategize issues and opportunities with other staff to incorporate client perspective in Priority Health and Spectrum Health’s goals and objectives. Participate in other internal committees to help achieve company and client goals where appropriate.
  • Professional and Personal Development: Role model effective account management to stimulate improvement in overall account management strategies. Participate in improving the level of sophistication in our employer and agent communications to better differentiate Priority Health and Spectrum Health from the competitive market. Maintain appropriate licensure through continuing education. Participate in applicable corporate learning and development opportunities.
  • Project Management: Collaborate with several other departments to complete Agent/Employer Requests for Proposal and Request for Information on an ongoing basis. Contribute as a Project Team Member on various ongoing initiatives, i.e. Employer Newsletters, Employer/Agent seminars and workshops, etc. Account for work performed and track maintenance of membership through completion of monthly reports, CRM software, requests from Manager etc.
  • Attend professional conferences as needed and when approved in advance by Manager.
  • Attend continuing education classes in order to maintain active Life and Health agent licenses (Priority Health).

Qualifications
  • Preferred Bachelor's Degree a related field (health care preferred)
  • 2 years of relevant experience Required
  • Knowledge of healthcare/health insurance industry Preferred
  • LIC-Health Agent License - STATE_MI State of Michigan Priority Health 90 Days required

    Primary Location

    SITE - American Center - 27777 Franklin Rd - Southfield

    Department Name

    PH - Sales - East Region Client Services

    Employment Type

    Full time

    Shift

    Weekly Scheduled Hours

    40

    Hours of Work

    8:30 a.m. to 5:30 p.m.

    Days Worked

    Monday to Friday

    Weekend Frequency

    N/A

    Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

    Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

    Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

    category. See more here.

    This job is no longer available.

    Spectrum Health

    Southfield, MI