Position Title: Information Technology Technician – Vacancy # KC 19 - 17 Location: Kansas City, Kansas Closes: Open until filled Salary Range: $45,685 - $62,737 (CL 26/1 – 27/25); potential salary range up to a 27/61 ($81,584) for prior federal employees or qualified applicants at court’s discretion POSITION OVERVIEW: The Information Technology Technician is responsible for providing help desk and technical support to all clerical, administrative, chambers and probation staff including support for all PC-based data processing, office automation, unified communications support, data communication processes, telephone lines / equipment, and end-user training. The incumbent also performs routine to moderately complex troubleshooting for hardware and software systems. The Information Technology Technician may assist with the acquisition, introduction, application, and operation of automated systems throughout the court including financial systems, jury systems, public access systems, and other courtroom and chambers automated equipment. This position requires lifting and moving equipment and may require the occasional performance of duties outside regular business hours. Occasional travel to the divisional offices in Wichita and Topeka may be required. QUALIFICATIONS: Mandatory: One year of specialized experience. ASpecialized Experience@ means progressively responsible experience that is in, or closely related to, the work of the position and that has provided the particular knowledge, skills and abilities to successfully perform the duties of the position. Examples include experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, audio-visual technologies, mobile devices and their applications, terminology, methodology, and experience in end-user training. Preferred: Bachelor=s degree in computer science or related field from an accredited college or university. CompTIA A+ and Network+ Certifications. Experience with recent versions of software including Microsoft Active Directory, Microsoft Windows 7/10, WordPerfect, Microsoft Office 365, Outlook, Adobe Acrobat, Apple desktop operating systems and software, and Apple iOS mobile devices. Familiarity with Linux operating environments a plus. Desired Skills and Characteristics: Excellent interpersonal and communication skills (oral and written), with an ability to listen and quickly discern customer needs and priorities. Time management skills, ability to handle multiple tasks simultaneously while also meeting deadlines. Accuracy and attention to detail are exceptionally important. Excellent collaboration skills with IT and other court staff. A candidate who demonstrates initiative and an eagerness to learn and take on new challenges will be especially appealing. BENEFITS: This is a full-time position which is eligible for the Federal Judiciary’s comprehensive benefits package which includes ten paid federal holidays, annual and sick leave, health and life insurance, dental and vision insurance, retirement plan, matching, tax-deferred and/or Roth Thrift Savings Plan, flexible spending accounts for health and dependent care and long-term care insurance. APPLICATION PROCEDURE: To apply for this position, please submit the following items: 1) a cover letter, and 2) a resume • Resumes should be submitted by email to: HR@ksd.uscourts.gov • If selected for phone screening, the Federal Judicial Branch Application for Employment and District of Kansas Supplemental Form must be submitted. The Application for Employment form is available on the Court=s website under the Forms/Employment tabs. Please note that there are separate forms for PC and Mac users. • PLEASE NOTE: The subject line of the e-mail must include both the position title (Information Technology Technician) and the position number (KC 19-17). *** THE UNITED STATES DISTRICT COURT IS AN EQUAL OPPORTUNITY EMPLOYER *** The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, any of which actions may occur without any prior written notice. This position is subject to mandatory favorable background checks. The U.S. Courts require employees to adhere to a Code of Ethics and Conduct. Due to the volume of applications received, the Court may only communicate to those individuals who will be interviewed for open positions. Travel and relocation expenses will not be paid. Applicants must be United States citizens or eligible to work for the United States Government.