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Online Support Coach/Instructional Technician
 
 
Category: Professional Staff
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Department: Online Learning
Locations: Fredonia, NY
Posted: Dec 22, 2022
Closes: May 4, 2023 - 3:48 PM EDT
Type: Full-time
Position ID: 157319
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About State University of New York at Fredonia:

The State University of New York at Fredonia is one of the crown jewels in the 64-campus State University of New York system. Founded in 1826, Fredonia is a highly ranked comprehensive, selective, public, residential, liberal arts university that enrolls approximately 4,000 undergraduate and graduate students in 80+ majors and 50+ minors. Fredonia is consistently ranked as a top public university for academics, value, and social mobility. Fredonia is known for its strong academic programs, professional, award-winning faculty, a welcoming, inclusive atmosphere, and a strong focus on student success.

The 256-acre campus, known for beautiful green spaces and attractive architecture, is located one mile from the shore of Lake Erie in beautiful Western New York with ready access to fishing, swimming, and lakefront attractions. Fredonia is centrally located between several large metropolitan areas. It is one hour south of Buffalo and Niagara Falls, 45 minutes north of Erie, PA, and just 2 ½ hours from Pittsburgh, Cleveland, or Toronto.

Fredonia is a safe village community with beautiful Victorian homes situated in the heart of Western New York wine country. The location affords residents all four authentic weather seasons; warm and sunshine-filled, yet comfortable spring and summer, vibrant colors across rolling hills with the changing leaves of autumn, and the picturesque landscapes and accompanying outdoor activities of winter.

SUNY provides a competitive salary and benefits package.

Fredonia's faculty and staff focus on ensuring that all students will achieve the Institutional Learning Goals:

  • SKILLED Develop Intellectual and Applied Skills, Literacies and Knowledge
  • CONNECTED Engage Community and Diversity: Local Stewardship, Global Citizenship
  • CREATIVE Demonstrate Scholarship, Artistry, and Innovation
  • RESPONSIBLE Activate Sustainability, Ethics, Leadership, and Professionalism

Read a message from State University of New York at Fredonia's President.


Job Description:

The State University of New York at Fredonia is seeking qualified applicants for a full-time, 12-month, Online Student Success Coach/Instructional Technician (SL3), reporting to the Online Learning office.

Rewards & Benefits

  • Competitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with generous employer contributions;
  • Paid leave provisions including sick and holiday leave; impressive educational benefits including tuition-free study plus supplemental tuition aid;
  • A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of their personal life, including professional development programs and services, employee EAP and wellness programs, discounted membership to the on-campus fitness center, and access to the Campus and Community Child Care Center.

KEY RESPONSIBILITIES

Reporting to the Director of Online Learning, the successful candidate will:

  • Be the primary point-of-contact for online learners in fully online programs;
  • Provide high quality student support;
  • Proactively handle logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual programs, Admissions, Financial Aid, and other applicable departments;
  • Support faculty in the use of the LMS (Moodle/Brightspace) and other educational technologies that support online learning;
  • Work with faculty on improving the accessibility of online courses and digital content;
  • Offer workshops both face-to-face and online, to support online pedagogy and the use of digital tools;
  • Demonstrated commitment and ability to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission;
  • Be aware of, understand, and follow all university policies.

Salary commensurate with experience.


Requirements:

MINIMUM QUALIFICATIONS

  • Bachelor's Degree from an accredited institution;
  • Experience working with students;
  • The ability to track multiple projects;
  • Experience using an Learning Management System (LMS);
  • Ability to learn and adapt to new technologies;
  • Excellent written and verbal communication skills;
  • Excellent customer service skills;
  • Ability to work with a diverse group of employees and students; individually and as part of a team.

PREFERRED QUALIFICATIONS

  • Masters Degree in Higher Education Administration, Higher Education in Student Affairs, Instructional Design or similar;
  • Experience in supporting faculty, staff and students using an LMS and other educational technologies;
  • Familiarity with D2L Brightspace;
  • Familiarity with accessibility standards.


Additional Information:

This is a full-time, term appointed, tenure track position beginning March 2, 2023.

Visa sponsorship is not available for this position.

Fredonia prides itself on an outstanding workforce. To continually support organizational excellence, the university conducts background screens on applicants.

An Affirmative Action, Equal Opportunity Employer, Fredonia provides for, and promotes, equal opportunity employment, compensation, and other terms and conditions of employment, without discrimination.

Pursuant to University policy, the University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, or domestic violence victim status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

The University's policy is in accordance with federal and state laws and regulations prohibiting unlawful discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

SUNY Fredonia is actively recruiting diverse faculty of all backgrounds. In efforts and our commitment to the goal of building a diverse workforce we are participating in PRODiG. PRODiG ("Promoting Recruitment, Opportunity, Diversity, Inclusion and Growth") aims to increase the representation of historically underrepresented faculty at SUNY including underrepresented minority ("URM") faculty in general and women faculty of all races in STEM fields ("WSTEM"). Click this link https://www.suny.edu/prodig/ to find out more about PRODiG.


Application Instructions:

Interested candidates shall apply and submit the required documents listed below by clicking on the APPLY NOW button. Complete applications received by January 30,2023 will be given full consideration.  Names and contact information for three professional references are required as part of the application.

  • Cover Letter
  • Resume/CV
  • References (3)

Note: After submitting your Resume/CV, the subsequent page gives you instructions that enable you to upload the additional, required documents.

Please see the FAQ for using the online application system. Please contact us if you need assistance applying through this website.


URL: fredonia.edu/online

 
 


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