Employment Type:

Shift:

Description:

• Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Obtain insurance authorization from patient’s insurance company. This may be done by phone, fax, or online depending on insurance company’s process.
• Coordinate patient referrals to specialist as requested by providers.
• Enter and maintain accurate, comprehensive data entry of all referrals into database.
• Verify all pertinent documentation has been provided for the type of referral requested.
• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
• Call patient with appointment information.
• Document all stages of the referral in the appropriate data base or in writing
• Demonstrate adaptability and accept change in a positive manner.
• Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc.
• Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
• Readily assist other staff members upon completion of assigned duties.
• Understand and adhere to all departmental policies and procedures.
• Responsible for completing and maintain all required training relative to job function.
• Exemplify a strong adherence to the professional code of conduct.
• Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients.
• Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
• Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
• Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
• Participate in quality improvement initiatives as part of the practice care team.
  
• Insure job functions align with office policies and procedures and patient-centered medical home standards.
• Perform other duties and responsibilities as required or requested

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of practice management computer systems
• Demonstrated ability to work independently and as a team
• Knowledge of general office machines and telephone system
• Familiarity with identification of medical documents
• Ability to work well under pressure and within tight deadlines
• Ability to multitask and adapt to shifting priorities
• Maintain high degree of discretion when dealing with confidential information
• Detail oriented

EDUCATION AND EXPERIENCE

• High School diploma or equivalent. Experience in an office environment and/or health care setting helpful.

PHYSICAL DEMANDS

• Sedentary work- majority of time sitting
• Repetitive motion of hands, fingers, and wrists

WORK ENVIRONMENT AND HAZARDS

• Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

• Additional

Additional

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.