Desktop Support Administrator II (Geauga Regional Hospital)

University Hospitals   Concord Township, OH   Full-time
This job is no longer available.
Job Posting Shared.
Job Posting Reminder Sent.

Primarily responsible for directly addressing endpoint service and support issues impacting end-users.  Works closely with other IT functions to ensure issues are resolved in a timely and successful manner to maintain an effective and efficient end-user computing environment.  Configures and installs endpoint computing technology to support moves, adds, and changes ensuring minimal disruption in service.  Provides hands-on assistance with the installation, troubleshooting, and diagnostic support for all endpoint computing components.

Essential Duties:

·        Resolves problems communicated via Help Desk Trouble Tickets; troubleshoots and provides support to all end-users as needed. 

·        Resolves moderately complex to complex issues occurring with UH - approved PC software and hardware; includes all areas of user support including PCs / laptops / tablets, and printers.

·        Installs, implements and supports office automation software for the Windows environment.  This includes, Windows operating systems, all Microsoft applications in addition to UH – approved third party software.

·        Develops and maintains technical and procedural documentation to be used by the Field Operations staff regarding PC software and hardware installation procedures. 

·        Maintains problem tracking information in Remedy or other service management tool.

·        Analyzes and develops processes to improve end-user productivity in endpoint computing.

·        Executes tasks on a project plan as required such as tests, implements, trains, and documents.

·        Performs on-call service rotation; provides 24 x 7 production support on a rotating basis.  Performs occasional night/weekend work as assigned.


Primarily responsible for directly addressing endpoint service and support issues impacting end-users.  Works closely with other IT functions to ensure issues are resolved in a timely and successful manner to maintain an effective and efficient end-user computing environment.  Configures and installs endpoint computing technology to support moves, adds, and changes ensuring minimal disruption in service.  Provides hands-on assistance with the installation, troubleshooting, and diagnostic support for all endpoint computing components.

Essential Duties:

·        Resolves problems communicated via Help Desk Trouble Tickets; troubleshoots and provides support to all end-users as needed. 

·        Resolves moderately complex to complex issues occurring with UH - approved PC software and hardware; includes all areas of user support including PCs / laptops / tablets, and printers.

·        Installs, implements and supports office automation software for the Windows environment.  This includes, Windows operating systems, all Microsoft applications in addition to UH – approved third party software.

·        Develops and maintains technical and procedural documentation to be used by the Field Operations staff regarding PC software and hardware installation procedures. 

·        Maintains problem tracking information in Remedy or other service management tool.

·        Analyzes and develops processes to improve end-user productivity in endpoint computing.

·        Executes tasks on a project plan as required such as tests, implements, trains, and documents.

·        Performs on-call service rotation; provides 24 x 7 production support on a rotating basis.  Performs occasional night/weekend work as assigned.


Education

High School Diploma or equivalent

preference for program with IT concentration

Required Experience & Knowledge

          3 years experience supporting PC hardware, applications and current MS Operating Systems.

          Demonstrates proficient technical aptitude/awareness of how current technologies function.

          Must be detail-oriented and organized, with good analytical and problem solving ability.

          Proficient function, both independently and as a team player in a fast-paced environment required.  

          Must have proficient written and verbal communication skills.

          Must have a proficient customer service skills.

          Proficient in the creation of process documentation.

          Must have a valid Driver’s License and reliable transportation.

          Must have a cell phone.

          Must have the ability to take part in a 24/7 on-call rotation.

Preferred Experience & Knowledge

          Experience in a fast paced technology dependent environment preferred.

           Experience in a Healthcare provider environment helpful.

          Notable client service, communication, presentation and relationship building skills. 

Special Skills & Equipment Knowledge

·       Demonstrated ability to use PCs, Mobile Devices, Microsoft Products, and general office equipment (i.e., printers, copy machine, FAX machine, etc.) required.

·       Preferred Credentials, Licensure or Certification (i.e. A+, Google IT Support Certificate):

·       Microsoft, Cisco, CompTIA, Google or other industry certification preferred.


This job is no longer available.

University Hospitals

Concord Township, OH