King County Medical Examiner's Office is looking for a Health Program Assistant (HPA) to join their team. The responsibilities of the HPA position in the Medical Examiner's Office include performing clerical duties that are specialized and/or technical in nature. The work involves independent judgment of complex and/or sensitive information. Duties include answering and triaging multiple phone lines in a sensitive/medical environment, filing, using complex case management software, researching specialized or technical information, and providing program-specific information to internal and external customers. This position performs duties under the direction of the Medical Examiner's Office Deputy Chief Administrator

Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.


COMMITMENT TO EQUITY AND SOCIAL JUSTICE: 
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
 
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
 
 To learn more, please visit http://www.kingcounty.gov/equity 

• Oversee and monitor completion of daily tasks of the administration section
• Assist Administrator in preparation of reports, committee materials, subpoena response and other communications with customers and stakeholders
• Assist Administrator with quality assurance reviews
• Develop and maintain program administration training materials, manuals, brochures and other documents, and assist with administration training of new employees
• Answer multiple phone lines and route to the right sections of the office
• Provide customer service to funeral agencies, law enforcement, attorneys, grieving families and other members of the public
• Release property to funeral agencies, family members, or other designated agencies
• Create and coordinate death certificate entries for pathologists into the Washington Electronic Death Registration System (EDRS), and process EDRS internal worksheets into the KCMEO CME case management system
• Update cause-of-death and demographic information in EDRS and CME as needed
• Create transcription folders, close cases, create affidavits for correction and other case administration duties
• Approve and fulfill report requests including verification of forms, tracking of pending requests, and compiling and sending out reports
• Monitor a shared email box for administration and respond to inquiries, report requests, subpoenas, contract case paperwork and other communication
• Track and process contract case request forms and state anthropology services forms
• Respond to subpoenas for case materials and coordinate subpoena fulfillment with KCMEO administrators, pathologists, and technicians
• Coordinate oversight of medical examiner records, create medical case files, file case documents in the appropriate folder, file case folders, and coordinate with county archives as needed
• Enter or oversee entry of toxicology results into the CME case management system
• Coordinate DNA paternity requests and other biological sample requests
• Assist with the Disposition Authorization program and provide oversight of program operations and quality assurance reviews
• Maintain retention schedule for disposition authorization program records
• Interpret state statutes and King County policies regarding releasing public and confidential Medical Examiner records
• Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
• Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork 
• Other duties as assigned

• Knowledge of local and sate regulations applicable to medical examiner and coroners, and knowledge applicable laws and regulations releasing medical records 
• Ability to oversee program operations, monitor task completion, and lead team members
• Strong organizational skills, interviewing skills, task prioritization, and ability to meet deadlines
• Knowledge of basic accounting skills, ability to generate invoices and track fees
• Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
• Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
• Ability to work in a Windows environment and use Microsoft Office software, including Word, Excel, Powerpoint, Outlook and Teams. 
• Demonstrated ability in prioritizing workload and adapting to changes in workload demand
• Possesses initiative and accountability skills for work product and service of sensitive matters
• Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
• Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
• Ability to lift 25 pounds

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

TO APPLY

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

• NEOGOV/Government Jobs on-line or paper application
• Supplemental Questions with complete, thorough answers. Answers that say "see resume" will be considered incomplete.

• The selected candidate will be required to pass a background investigation.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.