General Description
The Student Services Generalist will be responsible for supporting the Project Achievement program to address on-time degree completion and supporting student retention goals to work towards closing the achievement gap. The Generalist is responsible for providing holistic student services including academic advising, monitoring student progress, resolving registration issues related to advising, student outreach, and supporting student workshops. 
Characteristics, Duties, and Responsibilities

Provides proactive academic advising with focus on educational planning and timely program completion.

Has knowledge of successful retention strategies and implements student retention programs as directed.

Responsible for retention efforts with first-time, full-time cohorts.

Facilitates group activities to support students’ progression toward degree completion.

Assist in implementing programs and events which will enable and facilitate cultural awareness and enhance awareness of the achievement gap issues.

Develops and implements student development workshops, career and employment topics, and personal development.

Assists students with Student self-service, College portal, and College e-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.

Prepares reports and studies containing findings and recommendations for the review, information, and assistance of the student development division. 

Reads, interprets, and communicates College policies and procedures.

Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.

Maintains records of students served and services provided. Maintains essential records and files.

Performs related duties as assigned by supervisor.

Education Requirements
Bachelor’s degree required in a field related to the position.
Experience
Experience working closely with students from diverse backgrounds in a higher education setting.
Competencies and Skills Required

Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.

Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.

Analytical and problem-solving skills.

Proficiency with MS office products including Excel.

Ability to collaborate with others.

Commitment to student service and a diverse population.

Physical Demands and Work Environment

This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.