Job Summary

This position is fully work from home but requires you to live in Michigan. Although this position is part time you will need to be able to train full time for your first 2 week

Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

Essential Functions

• Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
• Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
• Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.
• Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
• Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
• Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.

Qualifications

• Required Associate's Degree or equivalent Graduate from an accredited nursing program
• Preferred Bachelor's Degree in Nursing

• 3 years of experience typically gained through skills/knowledge/abilities Nursing experience Required
• Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required

Primary Location

SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood

Department Name

Patient Access Service Center - Nursing Triage

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

8

Hours of Work

4 p.m. to 8 p.m.

Days Worked

Week 1: Sunday, Thursday. Week 2: Tuesday, Wednesday

Weekend Frequency

Every other weekend

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Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.