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Job Description
Job Summary
Coordinates activities in the laboratory support areas.
Essential Functions
- Coordinates all support area needs for the laboratory, as well as all Laboratory Service Representatives functions.
- Role models and acts as a resource to others related to duties of assigned support area.
- Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services.
- Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services.
- Facilitates quality monitoring activities of support staff.
- Coordinates all scheduling which may include payroll editing.
- May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties.
- May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information.
Qualifications
- Required High School Diploma or equivalent
- Preferred Associate's Degree health care related field
- 3 years of relevant experience laboratory support services, customer service, or related Required
- CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or
- CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred
- CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred
Primary Location
SITE - 350 Michigan St - Grand Rapids
Department Name
Lab - Referrals
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:30 a.m. - 5:00 p.m.
Days Worked
Monday - Friday
Weekend Frequency
Variable weekends
Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here.