JOB SUMMARY: Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manner and superior customer service skills to become a team member of our friendly office located North of Sacramento, CA. JOB RESPONSIBILITIES: • Perform assistance and follow up activities with employers regarding their New Hire Reporting • Accurately complete a high volume of data entry • Provide extensive telephone customer service to both internal and external team members • Electronic file and mail processing • Ensure security and confidentiality of sensitive and/or protected information • Collect and enter data in database and maintain accurate records of valuable company information • Provide professional and courteous customer service support to public and private network members • Comply with all company policies and procedures, including those pertaining to ethics and integrity REQUIREMENTS AND QUALIFICATIONS: • High School diploma, general education or equivalent • A proven track record in Customer Service • Comfortable using computers in Microsoft office, Online research and database lookup • Possess experience or aptitude in data entry • Excellent verbal and written communication skills • Professional demeanor, self-motivated, and positive attitude • Proven experience in high inbound and outbound call volumes • Productive and comfortable within a team environment