Phlebotomist/Lab Assistant Full Time Day Shift

Spectrum Health   St Joseph, MI   Full-time
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Job Description

** $3,000 SIGN ON BONUS AVAILABLE **

Restrictions apply; contact recruiter for more information

Job Summary

Works under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

  • Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone, takes messages, welcomes visitors and provides / relays information in a manner consistent with hospitality standards.
  • Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing.
  • Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests.
  • May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
  • May receive incoming specimens, checks for proper labeling and routes to appropriate location.
  • Follows all Spectrum Health procedures and policies.
  • Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
  • Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization’s published values.

Qualifications
  • Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
  • Preferred Associate's Degree Healthcare related field
  • 1 year of relevant experience Dealing with the public, preferably in the medical or customer service field Preferred
  • LIC-Driver's License - STATE_MI State of Michigan SHGR Outpatient Phlebotomy, and Laboratory Client Services
    SHBR, SHGH, SHLH, SHP, SHRC, SHUH, SHZH
    required
  • CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred

    Primary Location

    SITE - Lakeland Medical Center - 1234 Napier Ave - St Joseph

    Department Name

    Lab - St Joseph

    Employment Type

    Full time

    Shift

    Day (United States of America)

    Weekly Scheduled Hours

    40

    Hours of Work

    5:00 a.m.to 1:30 p.m.

    Days Worked

    Variable

    Weekend Frequency

    Every third weekend

    Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

    Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

    Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

    category. See more here.

    This job is no longer available.

    Spectrum Health

    St Joseph, MI