Ticket Services Representative

Asolo Repertory Theatre, Florida’s premiere professional theatre located in Sarasota, FL seeks part-time individuals to provide outstanding customer service to theatre patrons. This position handles inbound and outbound single ticket and subscription phone sales campaigns and assists current and potential subscribers with questions, comments, and sales.

Responsibilities include:

• Manage and develop patron relationships with single ticket buyers and subscribers both in person and over the phone.
• Make outgoing sales calls in efforts to help patrons renew/buy new season subscriptions.
• Answer incoming phone calls timely and accurately in order to sell single tickets to productions.
• Upsell and recommend ticket and subscription packages and special promotions.
• Assist customers with questions about productions, theatre layout, and seating.
• Accurately handle sales with credit cards, checks and cash.

Qualifications:

• Previous customer service experience
• Telemarketing and Tessitura experience a plus
• Professional etiquette and work ethic
• Attention to detail and excellent communication skills
• Self-motivated, able to multi-task in a fast-paced environment
• Ability to meet sales goals
• Excellent computer skills
• Ability to lift at least 30 pounds
• Able to work 20-30 hours per week, including some evenings and weekends