This position helps facilitate positive experiences for guests at Explore Park through customer service oriented tasks including guest services, vendor relations, administrative support, and light maintenance/housekeeping tasks in both indoor and outdoor settings in support of park operations. Does related work as required.

Must be able to work 9:00 AM - 4:00 PM; various days throughout the week/weekend.
 

• Performs customer service duties at the visitor center
• Serves as a point of contact and provides support for special events
• Assists with volunteer projects as needed
• Provides program support as needed
• Provides administrative support as needed
• Serves as point of contact for park guests and private vendors providing assistance as needed
• Inspects park roads, trails, and facilities to identify maintenance needs to ensure the safety and security of guests
• Performs basic maintenance and housekeeping of facilities and equipment
• Maintains records and prepares reports

Education
Required: Graduation from high school or equivalent
Preferred: Bachelor's degree from an accredited college/university with major course work in recreation or related field, or equivalent experience and education
 
Experience
Required: Experience working independently to accomplish a diverse variety of tasks 
Preferred: Experience working in customer service


Certifications/ Licenses 
Valid Virginia driver's license with a good driving record
Certification in CPR/First Aid/AED or ability to obtain
 
Knowledge, Skills and Abilities
 

• Ability to effectively interact with park guests and provide support as needed
• Ability to effectively interact with private vendors and provide support as needed
• Ability to evaluate situations and determine the appropriate response/action
• Ability to maintain working relationships with coworkers, vendors, volunteer groups and guests
• Ability to work independently
• Ability to work as part of a team
• Ability to perform a variety of routine clerical tasks including accurate recordkeeping and reporting
• Ability to communicate effectively both verbally and in writing
• Ability to prioritize work actions based on greatest need
• Ability to effectively accomplish a diverse list of work tasks daily and meet established deadlines
• Ability to adapt to constantly changing circumstances in regards to work site, weather, business volume, administrative demands, customer needs and emergency situations
• Ability to work indoors and outdoors as needed to accomplish assigned tasks
• Ability to use a computer and typical software programs (Word, Excel, etc.)
• Ability to learn new software programs as needed
• Ability to operate golf carts, pick-up trucks, off road utility vehicles and trailers
• General knowledge in the use and care of common hand tools
• Basic knowledge of standard safety procedures when working with power equipment
• Ability to walk/bike multiple miles of trails, report conditions and coordinate maintenance
• Ability to work in close proximity with wildlife