General Description
The Educational Support Specialist, under the direction of the Director of the Learning Centers, is responsible for the day-to-day operations of the Academic Learning Centers (ALCs)/Multimedia Labs. The incumbent designs and supervises the Computer-Assisted Instruction (
CAI
) tutorial environment to assure effective delivery of
CAI
services, and works with the Director of the Learning Centers to develop and maintain services responsive to
ALC
student needs. The incumbent also assists and instructs faculty and staff in the proper use of computer hardware and software, including multi-media applications for traditional classrooms, student computer labs, and the Internet’s World Wide Web.
Characteristics, Duties, and Responsibilities

Recommends peer, paraprofessional, and professional tutors to the Director.

Supervises and evaluates staff of peer, paraprofessional, and professional tutors.

Creates and maintains tutor schedules.

Manages
ALC
/
CAI
local area network.

Conducts
ESL
conversation practice groups.

Provides tutoring as needed in areas of expertise.

Designs, creates, updates, and maintains ALC’s training course for the college’s online course management system

Trains staff and faculty in the use and integration of
CAI
programs, Learning Management Systems, World Wide Web into their curricula, and conducts workshops and provides individualized instruction to students

Trains computer lab staff on the computer systems being utilized.

Researches and evaluates new software and World Wide Web sites in conjunction with faculty.

Presents
CRLA
Training modules, UCC101 workshops and Learning Management System workshops to tutorial staff and students.

Creates and maintains departmental databases and ensure data collection integrity.

Designs and implements instruction manuals for
ALC
software.

Troubleshoots hardware and software problems in the labs in conjunction with IT.

Conducts workshops and provides individualized instruction to staff and students and

Learns new technologies and stays abreast of this rapidly evolving field.

Serves on College Governance committees, or other College committees, and attends appropriate departmental and divisional meetings as requested.

Participates in commencement events.

Performs any other duties as assigned by the Director of Academic Learning Center.

Education Requirements
Bachelor’s degree required, with a preference in English or
ESL
, Computer Science, Mathematics or any other
STEM
discipline.
Experience

Minimum of one-year of teaching or tutoring experience.

Knowledge of computer-aided instructions, basic computer applications, Microsoft Office Suite, Learning Management System, and web applications.

Experience supporting PCs.

Experience in supervision and evaluation of student workers.

Competencies and Skills Required

Must have excellent organizational, communication, and interpersonal skills for effective interaction with students, staff and faculty.

Must demonstrate ability to perform in a supervisory capacity.

Must demonstrate ability to work in a fast-paced environment.

Must be proficient with
CANVAS
, or similar Learning Management System, email, web authoring tools, graphic manipulation software, printers and scanners.

Must be able to evaluate and utilize multimedia across the curricula.

Must have knowledge of and be proficient in the use of
CAI
for lab and Web multi-media applications.

Must be able to train faculty, staff, and students in the use of
CAI
.

Must be proficient in the use of the Internet, search engines and Library databases.

Must be proficient in use of e-mail as form of communication.

Must possess hardware operating skills and software installation skills.

Must possess sufficient technical ability to implement software modifications to personal computer as required.

Must be able to instruct and train others in the use of computer hardware and software.

Must be a competent technical writer with the ability to write instruction manuals for all levels of computer users.

Must be able to learn new technologies quickly as they apply to
CAI
and Web.

Physical Demands and Work Environment

This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.