End User Device Specialist- Clinical Systems Operations

North Mississippi Medical Center   Tupelo, MS   Full-time
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Customer Service and Support:
  • Provides customer service and support to all users of end user devices and software
  • Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity
Implementation/Installation:
  • Timely and accurately installs end user devices and software including upgrades and enhancements
System Analysis:
  • Evaluates needs of user departments and recommends hardware and software solutions
  • Conducts problem-solving research
Education:
  • Stays abreast of current advances/updates in technology
Reporting:
  • Maintains database of system changes and revisions
Regulation:
  • Adheres to NMHS/NMMC Policies/Procedures/Guidelines
  • Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues
Requirements:
  • Associates Degree in Computer Science required; Bachelor's Degree preferred
  • Minimum of 1 years' experience in configuring, troubleshooting, installing, and maintenance of software and computer systems; required
  • Valid Mississippi driver's license and good driving record; required if hired as an onsite technician, not required for remote/telephone only support
  • Operational knowledge of end user devices and related equipment; required
  • Demonstrated knowledge of hardware and networking basics; required
  • Working knowledge of mobile device support and maintenance; required
  • Excellent organizational and communication (written and verbal) skills required
  • Excellent interpersonal skills; required

This job is no longer available.

North Mississippi Medical Center

Tupelo, MS