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Patient Access Services Rep/UKHC

Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC
Requisition Number RE45195
Working Title Patient Access Services Rep/UKHC
Department Name H4027: REV Cycle MGT-PFE
Work Location Lexington, KY
Grade Level 07
Salary Range $17.50-27.31/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

AA
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

1 yr
Required License/Registration/Certification
None
Physical Requirements
Sitting at computer workstation for extended period, repetitive motions: data entry, and standing or walking with objects up to 10 lbs.
Shift
Week 1: Thursday, Friday, & Saturday 6:45am – 7:15pm
Week 2: Sunday 6:45am – 7:15pm and Wednesday 6:45pm – 7:15am

Pattern:
Week one you would work Thursday, Friday and Saturday dayshift.
Week two you would work Sunday dayshift and Wednesday night shift. Then you will be off for 7 days returning to week one pattern.
Job Summary
UK HealthCare EmPATH (Emergency Psychiatric Assessment, Treatment, & Healing) Psychiatric Unit is a 12-bed open milieu providing specialized emergency/crisis care to behavioral health patients 18 years and older. This service will assist in decompressing the emergency departments and improving the quality and trauma-informed nature of crisis care at UK Healthcare. Behavioral health needs may include mental illness and substance use disorders, with a goal of quickly stabilizing the crisis and returning patients back to community supports with reduction in hospital use. This is an evidence-based model and the first EmPATH unit in Kentucky.

The Patient Access Representative is responsible for providing: patient arrivals, patient registration, resolution of patient complaints, collection and verification of demographic information, insurance/payer source information, correction of registration errors, collection of patient-responsibility payments at the time of service (copays, co-insurance, self-pay estimates), maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality, participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal Candidate: Has the ability to perform their work in a fast-paced environment. Work independently and complete tasks efficiently, with an attention to detail. Loves helping others in sometimes stressful situations. Ability to keep a professional demeanor when working with patients and families.

If you are interested in this growth opportunity, apply today!
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred.
Deadline to Apply 06/02/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * Do you have training and/or experience registering patients in Epic?
    • Yes
    • No
  3. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
    • None
    • More than 0, up through 20
    • More than 21, up through 40
    • More than 41, up through 60
    • More than 61, up through 80
    • More than 81
  4. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  5. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  6. * Where did you first see this position advertised other than on UK's online employment system?
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter