Success Profile

Community Health Worker

SCOPE OF ROLE

Reporting to the Manager, Ryan White Program, the Community Health Worker (CHW), HIV Program will be key in the development and execution of client treatment plans. You will provide clients and their families with ongoing community support resources. The Community Health Worker, HIV Program acts as an outstanding subject matter expert related to client needs and will foster positive relationships to all clients, their families, and Signature Health team members. 

HOW YOU’LL SUCCEED ____________________________________________________________________

• Create a standout client care experience by effectively coordinating with the treatment team and linking clients to community resources.
• Act as an effective subject matter expert when working with your team to assist other Infectious Disease team members in identifying resources to advocate for clients. 
• Act as a liaison with outside providers such as inpatient units and residential settings as well as internal care team members.
• Assist HIV, Ryan White clients by identifying support needed in the following areas: educational, medical, vocational, housing, and other social determinants of health for clients to be successful in their communities.
• Assist, educate, and support people with HIV regularly.
• Conduct patient outreach and assist with coordination to recruit or re-engage existing clients who may have fallen out of care.
• Assist in crisis intervention and prevention in the community. 
• Complete benefit analyses to aid clients in obtaining presumptive Medicaid.
• Maintain client charting electronically in accordance with professional standards.
• Maintain clear communication with referents or designated liaison person.
• Link, encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
• Represent Signature Health Inc. at community events to provide linkage and education regarding SH services and community resources.  
• Participate in community outreach.
• Participates in all quality assurance and utilization review activities.
• Comply with all agency policies and procedures. 
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health. 
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• High School Diploma or equivalent required.
• 1+ years of previous case management, public health, peer support, or relevant experience in the community required.
• Community Health Worker certification preferred.
• Associate’s Degree in related social services field preferred.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Strong computer skills with Microsoft, Excel, etc. 
• Knowledge of the community, community organizations, and community resources.

COMPETENCIES ___________________________________________________________________________

• Adaptability
• Communication
• Empowerment
• Planning and Organizing  
• Valuing Diversity 

WORKING CONDITIONS ___________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.  
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.