EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

The Sr. Infrastructure Engineer in the Virtualization group is responsible for the implementation and ongoing 7x24 support of the computer infrastructure services and to ensure high availability, redundancy, recoverability, and capacity. This includes operating systems and systems hardware as well as virtualization. This position requires a multi-team, cross-functional approach to meeting business needs. The Sr. Infrastructure Engineer works closely with the other groups within the business - networking, data center, storage, security and architecture and is expected to have, maintain, and develop knowledge in multiple technical areas in order to collaborate and provide support to the engineering and application development groups.  
This position is a key contributor and enabler to the business information systems. Opportunities include working on on-premise cloud platforms and emerging technologies in coordination with executive and architectural teams. 

Primary Responsibilities:
 

• Provide day to day support for the virtualization infrastructure (OpenStack/VMWare/Linux engineering); emphasis on the platform and hypervisors, not the guests/instances/apps 

• Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed 

• Ensure that all supported environments are fully documented, including procedures for their use and management; examples of documentation are project plans, business continuance, installation procedures, troubleshooting tips, system diagrams and topology  

• Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant  

• Work with the architecture group to develop and document standards and procedures  

• Work with the operations/devops and application development groups to ensure that they have the resources required to support the application environments  

• Work with other infrastructure teams to manage capacity, availability, and enhance integration points and workflows 

• Work with vendors to resolve issues and manage new technologies and proposals 

• Communicates with and seeks solutions from IT vendors/external relationships which the business partners with  

• Participate in the evaluation, deployment, and management of new technologies in alignment with other engineers, architects, and business initiatives 

• Develop and maintain automation for most facets of infrastructure; hypervisor builds, reporting, misc. utilities, etc. 

Requirements: 

• Bachelor's Degree (Computer Science or Information Technology preferred) or 4 years equivalent experience 

• Position is responsible for supporting 7x24 on-call 

• Experience configuring and managing Linux systems, 10 years 

• Experience with troubleshooting Windows systems, 3 years 

• Experience with OpenStack (preferred) and VMWare virtualization, 5 years 

• Experience with scripting and programming languages and related tooling (Python, Ansible, Bash, Kickstart/Cobbler, PowerShell), 3 years 

• Understanding of object-oriented programming concepts and common CI/CD workflows (Git, Jenkins), 3 years 

• Experience with operating system security (best practices for installation, configuration, patching, etc.), 5 years 

• Experience with Network Attached Storage - NAS (NetApp preferred), 3 years 

• Experience with managing and configuring systems on TCP/IP networks and an understanding of network concepts, protocols, and tools/applications (e.g., Wireshark), 5 years 

• TCP/IP protocols: TCP, UDP, ICMP, SMTP, SNMP, LDAP, DNS, NTP, and understanding of wider set protocols, 5 years 

• Operational experience supporting enterprise class systems in a 24x7 high availability environment, 5 years 

• Strong understanding of high availability concepts with practical experience and implementation of key components (databases, application servers, fault tolerant systems, cluster server/software, etc.), 3 years 

• Experience with load balancing (F5/Avi preferred), 3 years 

Preferred Skills 

• Industry recognized certifications in Linux and virtualization platforms  

• Experience working with configuration management tools (Ansible preferred) 

• Experience with containerization (docker, docker-compose) 

• Experience with relational databases and associated core concepts 

• Good understanding of performance monitoring and management 

• Experience with the setup and management of monitoring tools (Zabbix/AppDynamics preferred) 

• Experience with managing public cloud environments (AWS preferred) 

• Experience working in a structured change control and configuration management environment 

• Knowledge of and experience working in Agile framework using Scrum/Kanban 

• Knowledge of SDLC methodologies and standards and how they contribute to related infrastructure 

• Experience building and administering Cisco UCS Servers

Target Annual Salary Range: $104,105 - $148,720. This Pay Target range includes a bonus target of 5% of base salary. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.