Strong proficiency in customer relationship management, online search and display advertising techniques and ReachLocal proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our client’s digital marketing needs.

About Your Responsibilities:

• Build rapport with client representatives and marketing staffs through routine and scheduled interactions
• Develop & advise on marketing strategies by understanding client expectations, assessing feasibility, and identifying marketing and advertising opportunities for our clients
• Monitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across ReachLocal’s publisher networks to determine improvement opportunities
• Troubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clients
• Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts
• Manage client expectations, communication and performance metrics
• Incorporate constantly evolving technologies and processes into the client solution delivery process

Key Skills

• Ability to quickly master business process, marketing and technology concepts
• Demonstrated expertise in customer relationship management
• Mastery of key technologies and systems to manage digital marketing campaigns
• Advanced capabilities to effectively manage digital advertising campaigns –Search, Display, Marketing Management Systems etc.
• Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycle
• Demonstrated expertise with digital marketing publishing systems & processes
• Strong verbal and written communication skills

Key Competencies

• Customer Focus
• Establish and maintain effective relationships with clients
• Seek client feedback and incorporate it into future activities
• Demonstrate dedication to meeting client expectations and requirements
• Organization
• Able to manage time and prioritize multiple tasks in a fast-paced environment
• Organize tasks, deliverables and meet commitments on time
• Analytical Thinking
• Capable of interpreting data and making recommendations to prove performance
• Quickly identify the symptoms and underlying cause of problems
• Business Process and Technology Acumen
• Capable of quickly mastering business processes
• Ability to master technology solutions
• Conflict Management
• Good at focused listening
• Can find common ground and explains differing viewpoints comprehensively

About You:

• Bachelor’s Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English
• 2+ years hands-on experience managing online/digital advertising campaigns
• Must have 3+ years of client service/account management experience.

About ReachLocal:

Are you looking for a company that values innovation, passion, and a healthy work/life balance? A job where you feel supported and appreciated? At ReachLocal, we know our employees drive success, and we strive to create a thriving company culture where you’ll enjoy coming to work every day. Here, you can walk through the halls and bump into our CEO, catch an inter-office ping pong tournament, or support a local cause with your fellow employees. Are you ready to join a company where you can have fun and work with some of brightest people in digital marketing? Our mission is to help local businesses all over the world reach more local customers online. As a leader in powering online marketing for local businesses, ReachLocal has been recognized for outstanding products and exceptional employees, having won Google’s Quality Account Champion in North America and Google’s Innovation Champion Award in Canada.

ReachLocal is headquartered in Woodland Hills, CA, with over 35 locations throughout the United States, Canada, India, Australia, New Zealand and Brazil.

We invite you to learn more about us, connect with us, and grow with us here:

• Career Site: http://careers.reachlocal.com

• Blog: http://blog.reachlocal.com/

• LinkedIn: https://www.linkedin.com/company/reachlocal

• Twitter: https://twitter.com/reachlocaljobs

• YouTube: https://www.youtube.com/user/reachlocal

• Hear from our employees: http://blog.reachlocal.com/reachlocal-services-spotlight-meet-some-of-our-marketing-experts

#LI-REMOTE 

The annualized base salary for this role will range between $38,700 and $93,150.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.