Salary

$3,463.20 - $4,390.40 Biweekly

Location

Seattle, WA

Job Type

Civil Service, Full Time, 40/hrs Wk

Job Number

2023-18910

Department

DOA - Assessor's Office

Division

Accounting Operations

Opening Date

05/17/2023

Closing Date

6/7/2023 3:00 PM Pacific

FLSA

Exempt

Bargaining Unit

Z3 : KC Personnel Guidelines

Summary

The King County Department of Assessments Office is looking for seasoned, dynamic and skilled supervisors to fill the Assessments Unit Supervisor positions within the Accounting Division. Come join our award-winning team!

With a growing portfolio of residential and commercial property parcels, King County's Department of Assessments is looking for interested applicants to apply for the Assessment Unit Supervisor positions to assist in the management and direction of work and employees in the Senior Exemptions/Public Information Section. We are looking for candidates with strong supervision, leadership, and administration skill to ensure equitable outcomes for tax-assessment purposes. Just like the industry leaders in our region, we are looking for action oriented creative thinkers and people leaders who are able to multi-task and bring their technical skills and employee focus to this role. This position is integral to our commitment to be one of The Best Assessment Departments in North America.

The King County Department of Assessments Office is a leader in the industry with our assessment and administrative practices, and our technology. King County Assessments was just the fourth jurisdiction to earn the Certificate of Excellence in Assessment Administration (CEAA) from the International Association of Assessing Officers (IAAO) in 2008. Nearly 15 years later, King County is still one of only 48 counties and Jurisdictions in the United States and Canada to earn the CEAA. This coveted award recognizes jurisdictions that utilize best appraisal, assessment, and administrative practices in their offices.

With our on-line taxpayer technology tools such as eAppeals (on-line appeal filing), Senior Exemption Portal (on-line exemption filing), and other innovations like Localscape (interactive GIS mapping) our agency takes pride in providing taxpayers with the tools they need to review and take actions on their property assessments. We are transparent and accountable, and we are looking for assessment professionals who embody these same qualities.

Job Duties

We have three (3) Assessment Unit Supervisor positions to fill. These Assessment Unit Supervisors will report to the Accounting Division Director and will play a key role in the employee performance management and supervision, as well as senior exemption/public information process oversight and administration. This person(s) will be relied on to ensure that we are on track with our commitment to be one of "Best Assessment Departments in North America". The successful candidate(s) will:

• Perform all supervision, performance, and personnel-related tasks for assigned staff; write and conduct performance appraisals; provide new staff orientation and training.
• Plan, assign and direct the work of the Units work, which includes training, evaluating performance and recommendations for discipline.
• Supervise and review public information and/or senior exemption cases and business processes for completeness and legal ramifications.
• Participate in the development of internal processes and analytical and computer system improvements aimed at improving the quality and efficiency of the customer service and senior exemption services to taxpayers.
• Provide expertise and decisions on business issues occurring in the section; resolve taxpayer complaints; provide technical assistance to the public, other departments/divisions and outside agencies.
• Recommend changes to policies, procedures and division guidelines and suggest plans for their implementation.
• Develop and coordinate division projects, act as a liaison between division staff and technical staff in other divisions, particularly Assessments' IT division, Treasury, and the Tax Advisors Office.
• Coordinate and collaboration with other unit supervisors to create seamless customer service across the Senior Exemption and Public Information teams.

• Utilize a keen understanding of property assessment accounting and administration standards, strategies, and trends necessary to assist in the leadership of the division
• Have the ability to drive quality accounting and administrative processes that ensure accurate and accountable property parcel administration and property tax exemptions services for our community.
• Demonstrate strong business acumen, and an ability to work in a culturally and generationally diverse environment.

The three (3) positions and their roles include:

Senior Exemptions Supervisor:

• Manage the performance of the staff in this unit
• Approve leave and absence requests of the staff in the unit
• Subject matter expert in Senior Exemptions program requirements
• Support team regarding questions regarding SE program rules and application to fact patterns
• Oversee application assignment and management
• Application processing escalation prioritization
• Manage complex applications routed by staff
• Monitor process flow and identify barriers and roadblocks
• Provide individual and team training as needed
• Support Standards and Project Supervisor in developing SOPs
• Coordinate with unit supervisors and Accounting Director as needed
• Serve as a back-up for other Unit Supervisors as required

Customer Service Supervisor:

• Manage the performance of the staff in this unit
• Approve leave and absence requests of the staff in the unit
• Gather information from team members on current processes
• Develop and maintain visible and dynamic scheduling tools for the CS team
• Identify gaps and/or inconsistencies in current process practices
• Create and manage measures to ensure customer service provision through counter, phone and email for the the team
• Provide support and escalation for customer service
• Provide individual and team training as needed
• Coordinate with unit supervisors and Accounting Director as needed
• Serve as a back-up for other Unit Supervisors as required

Quality Assurance Supervisor:

• Manage the performance of the staff in this unit
• Approve leave and absence requests of the staff in the unit
• Regular review of applications for quality
• Identify, study, and recommend solutions for systemic issues
• Create and maintain repository of SOPs and resources
• Monitor team performance (approval, denial, and RFI rates) for alignment
  with SOP and identify future development and training needs
• Integration of TrueRoll into SE team processes
• Systemic and ad hoc (citizen reports) of existing SE accounts for changes
• Manage removal SE accounts for deaths and sales
• Renewal program development
• Project and process improvement support
  (First effort focused on continuing review of RFI process and evaluate
  strategies to increase first pass complete information)
• Coordinate with unit supervisors and Accounting Director as needed
• Serve as a back-up for other Unit Supervisors as required

The Department of Assessments and King County value diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.

The Department of Assessments values innovation, creativity and engagement among its employees, and actively promotes organizational improvement and new approaches to existing operations and issues

The individual(s) selected for this role will at a minimum demonstrate skill and ability to:

• Demonstrate employee supervision and performance management skill.
• Supervise and motivate staff.
• Have a working knowledge of the practices, procedures, appraisal techniques and legislation as it relates to the real property appraisal process in Washington State.
• Have knowledge and application of management and supervisory concepts including making decisions.
• Ability to identify, plan and implement work strategies, an annual work plan and staffing resources.
• Ability to plan, delegate and direct the work of others.
• Knowledge of legal and technical terms related to the appraisal process of Real Property.
• Excellent written and oral communication skills.
• Ability to establish and maintain effective working relationships with fellow workers, the public and professional agents.
• Ability to develop, coordinate and supervise multiple projects.
• Strong interpersonal skills including the ability to listen; provide feedback and respond diplomatically to issues or concerns.
• Ability to create highly effective work teams.
• Research and data analysis skills with the proven ability to solve problems.
• Skills on the use of personal computers and work processing, spreadsheets, and database management software.

Experience, Qualifications, Knowledge, Skills

We are seeking a candidate(s) who:

• Has Three (3) to Five (5) years of increasingly responsible performance management experience in accounting and administration related to property assessments, or another related field.
• Has experience in employee supervision and engagement.
• Possesses a strong grounding in senior exemptions and property tax administration principles, techniques, and best practices.
• Is knowledgeable about how customer service operations work, including how to deliver excellence service and improve processes to meet the needs of customers.
• Has a track record with developing and supporting the performance of employees and implementing detailed and accounting/appraisal-specific processes, best practices, and goals.
• Can develop metrics and benchmarks to be able to project how results can be used in future initiatives to improve accounting exemption and administration processes.
• Is customer-focused with a dedication to providing efficient and value-added services to our taxpayers.
• Is an IT Project Adopter and Leader in the introduction of new technology tools to improve our accounting functions and services.
• Ability to collaborate with other SEPI unit supervisor positions to solve cross-team problems and improve service to our customers.
• Is able to supervise, manage, develop, coach and mentor a culturally and generationally diverse staff in a collaborative manner that focuses on engagement, good communication, and team building that is essential for the evolving business needs of the future; and,
• Is able to understand and apply Equity and Social Justice concepts in the supervision of staff and delivery of customer service.

Competitive candidates will submit materials demonstrating that they possess, at a minimum:

• Demonstrated success in the assessment and accounting/appraisal industry.
• Demonstrated success in employee supervision, leadership, and customer service

(or)
Any combination of relevant work experience, volunteering, education, and transferable skills that would indicate ability to perform in this position.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
This exciting employment opportunity is open to all qualified candidates. A resume and cover letter and answers to the supplemental questions that explains how your education and experience makes you the best candidate for this position are required.

Please contact Richard Watson, at 206-263-2356, or richard.watson@kingcounty.gov if you have any questions regarding this opportunity.

ABOUT THE DEPARTMENT OF ASSESSMENTS:
A leader and innovator in government assessments, the department is charged with administering King County's property valuation and assessment process. This process forms the basis for funding a wide range of important public services from education to transportation, to hospitals; what's more, it requires effective partnerships with 162 separate taxing districts.

At 2,134 square miles -- about the same size as the State of Delaware, King County is one of the largest geographic areas to assess in the entire nation. In 2018, King County assessed approximately 728,000 parcels in worth $879 billion. This generated $7.2 billion in property tax revenue to support vital public programs and services for our residences. To learn more about us, check out our website: www.kingcounty.gov/Assessor .

Our offices in the King Street Center Building operate under a fragrance and scent free policy. This policy is intended to promote a safe and healthy work environment for all employees.

This position is not represented.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year (plus 2 personal holidays)
• Generous vacation and paid sick leave
• Paid parental leave, family and medical leaves, and volunteer leave
• Flexible Spending Account
• Wellness programs
• Onsite gyms and activity centers
• Employee giving program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.