Join our team of competent and compassionate professionals as a Patient Navigator in the Vaccine Equity program at Behavioral Health Network!

The Patient Navigator will provide the Vaccine Equity Program with clinic operational assistance. Using MIIS, Color, and other applications, the Patient Navigator will help to ensure data is up to date, patients are registered, and billing is done on time. This Patient Navigator will help to set up mobile clinic operations ensuring that all tents, tables, marketing, demographic forms and other signage is transported and set up at sites.

Your experience, knowledge and great skills will support the Vaccine Equity program with the following:

• Utilizing the agency’s technological systems (MIIS, Care logic, COLOR, Smartsheet's) to meet job responsibilities.
• Providing administrative support functions to the department.
• Interfacing effectively with clients, staff, colleagues and stakeholders.
• Helping to set up mobile clinic operations ensuring that all tents, tables, marketing, demographic forms and other signage is transported and set up at sites.
• Ensuring all required steps are taken to maximize insurance billing for vaccine administration, including asking for and recording insurance information.

who are we?

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

Reasons to work with BHN:

• Work with an agency who does amazing things for others.
• You will be able to change a person’s life.
• You will expand your experience in various health areas at the same time.
• You will have the opportunity to grow within the agency.
• You will not be bored with our fast-paced environment.
• You will have excellent benefits package & time off benefits available.

What are we looking for in a Patient Navigator?

Qualifications/Requirements

• High School Diploma or GED required.
• Minimum of 1 year experience working in customer service.
• Minimum of 1 year experience working in healthcare/insurance and data management.
• Familiarity with basic medical coding.
• Ability to work effectively as a team and/or individually.
• Bilingual English/ Spanish Speaking (preferred).
• Excellent interpersonal, communication and analytical skills.
• Must be detail oriented and highly organized.
• Proficient use of COLOR systems, Carelogic software, MIIS software, Microsoft Office suite, including Word, Excel, Outlook.
• Proficient use of the Internet.
• Able to be trained and develop proficiency in other software applications.
• Able to multi-task and manage multiple agendas at one time.
• Temperament conducive to working in high demand and/or stressful environments.
• Able to be flexible with schedule in order to meet requirements of department.

How do I apply to be a Patient Navigator?

If you are interested in this opportunity, please visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

**NOTICE**

In accordance with the BHN Mandatory COVID vaccine policy - all staff, interns, temps, residents and contractors are required to be fully vaccinated no later than day one of employment. Medical or religious exemptions will be offered and must be approved prior to starting work.

The same guidelines noted above apply during flu season (defined as December 1st – through end of flu season as announced by the CDC) for BHN’s Mandatory Influenza Vaccine policy.

Additionally, BHN is a Tobacco Free workplace. All Staff, interns, temps, residents and contractors agree not to smell of or use Tobacco or ENDS products while on paid work time or within sight of any BHN facility.