ACS Virtualization Engineer

IBM Corporation   Dallas, TX   Full-time
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ACS Virtualization Engineer IBM Corporation
Dallas, Texas
Monitor incoming cases in ticketing portal for complex client issues. Ensure case
updates and responses align with support entitlement SLO's. Collaborate with team members to handle workload. Manage vendor cases for customers as a
representative for the
company. Provide detail documentation on cases and resolutions to customers. Monitor phone and chat queue. Coordinate with
customers by phone/chat/
webex session when working customer issues. Maintain yearly training requirements for policy and procedures as set forth by the company. Maintain product training for VMware suite of products. Monitor and respond to email communications as part of the ACS-Virtualization team. Maintain quality
standard prescribed by ACS when working with customers. Provide feedback to
Management on any improvements/needs to
provide a better experience for customers using IBM Cloud. Monitor alert emails for VDI offering and act on them as needed. Utilize VMware, Cloud Computing, vSAN, NSX, Automation – vRealize automation, Chef
infrastructure as code and Orchestration - vRealize
Orchestration. Required:
Master's degree or equivalent in Computer Science,
Engineering or related
(employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as an Engineer or related. One (1) year of experience must include
utilizing VMware, Cloud
Computing, vSAN, NSX,
Automation - vRealize automation, Chef infrastructure as code and Orchestration - vRealize Orchestration.
Send resumes to recruitad@us.ibm.com. Applicants must reference K121.
This job is no longer available.

IBM Corporation

Dallas, TX