Scheduling/Dispatch Coordinators Wanted

We are looking for enthusiastic and caring individuals who are committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude to fill part-time and full-time positions.

Worksite location flexible with potential for hybrid option. We provide comprehensive training! Other benefits include:

10 paid holidays per year, paid personal days, vacation, health, dental, life insurance, retirement, etc.

Helping People. Changing Lives. Connecting people to their communities, Tri-CAP’s Public Transit provides safe, dependable, affordable and courteous transportation services for the general public in rural Benton, Mille Lacs, Morrison, Sherburne, and Stearns Counties.

Responsibilities include:
*Answer incoming calls from customers, providing excellent customer service
*Schedule rides and assign to appropriate bus routes using navigation software for both public transit and volunteer driver programs
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiencies and customer service
*Monitor routes and work with drivers to make any changes for efficiency and quality service
*Complete data reporting for rides and billing requirements

Position is open until filled.

*Starting wage is $18.88-$20.77 per hour

Qualifications:
*Associate’s degree in business/ related field and three years of relevant administrative experience, OR combination of five years education/experience
*Excellent verbal communication skills and customer service skills
*Highly proficient with Windows office products
*Ability to maintain concentration in a multi-person office setting with frequent interruptions
*Highly organized, attention to detail, analytical thinking skills
*Must have availability Monday-Friday 6am-6pm, occasional Saturdays
*Familiar with navigation/mapping technology, preferred
*Experience in scheduling/dispatch, preferred
*Bi-lingual, preferred

The mission of Tri-CAP is to enhance and expand opportunities for the economic and social well-being of our residents and our communities.