EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

DynaMed is a leading online evidence-based point-of-care medical reference. It is a rapidly growing, comprehensive clinical decision resource that provides the most current and useful synthesized evidence with the quickest time-to-answer. 

The Senior Operations Assistant will be an important member of the DynaMed and EBSCO Clinical Decisions Media team. This Team handles procuring, creating, licensing, and publishing high-quality, clinically focused media in DynaMed. The Senior Operations Assistant will play a key role in ensuring that workflows are followed accurately to ensure successful publication of media content. They will be responsible for tracking media items from start to finish. This job is ideal for a candidate who is task and detail oriented, comfortable working with spreadsheets and is technically minded.  

The Senior Operations Assistant will work with various teams to ensure media is added to DynaMed in a timely manner. They will also work collaboratively with media team members to execute and complete multimedia-related projects within deadlines.

Responsibilities:

• Lead development, implementation, and management of technical processes supporting clinically-oriented media
• Maintain media asset database
• Provide day-to-day operations support for DynaMed Media Team
• Performing a range of specific editorial tasks within DynaMed, such as working in our content management system to embed and publish media
• Liaise with content experts
• Contribute to the continuous improvement of our team

Requirements:

• Bachelor’s degree
• 2 years’ experience with Microsoft Office Suite, including Word, Excel etc.
• 2 years’ experience with SharePoint
• Ability to learn new software programs
• Ability to complete assignments efficiently
• Ability to work in team environment
• Ability to consistently see tasks through to completion
• Attention to detail
• Communication skills
• Strong organizational skills

 Preferred Qualifications:

• Ability to problem-solve and independently engineer solutions for complex processes
• Ability to multi-task and provide responses to high priority requests
• Ability to quickly assess scope and priority of requests
• 1 year of experience with XML authoring software, such as Oxygen Author

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.