Job Summary:

Duties to include but are not limited to: Greets all visitors as they enter the building in a friendly manner, providing directions and information as needed. Completes front-end responsibilities, checking in patients and registering accounts.  Stays current on changes and updates from the insurance industry. Obtains appropriate patient signatures and demographic information. Assist with EPIC work ques and assist in obtaining routine insurance authorizations. Schedules patient appointments in EPIC. . Assists in scheduling meetings and conference rooms for providers. Prepares all needed documents, signatures, etc. for the next business day. Maintains scanning of patient records in an accurate and timely manner.

Assist in the new patient intake process with patient scheduling, correspondence as well as follow-up. Data enter and score patient evaluations (BASC) with the online program.  Keep updated excel files. Consistently monitors accounts to ensure necessary steps have been taken for proper reimbursement of insurance companies.. Maintains accurate active and discharged patient information within both the Child/Adult patient listings Completes day-end activities as well as produces a no-show letter to send certified mail to patient. Works closely with other support staff team members to ensure adequate coverage during lunches, vacations, etc.

Must be able to communicate effectively in order to transfer the information as well as complete a variety of tasks within a given time frame. Excellent customer service, communication and organizational skills are necessary. Computer skills and knowledge of medical terminology desired.

Minimum Qualifications:   Preferred Qualifications:

 

Work Days:

Schedule based on a 37.5 hour work week. Monday-Friday, Day Shift. 

Message to Applicants:

Position Status: Permanent 

Salary:  $41,399

Located in Psychiatry & Behavioral Sciences BLDG TU3

Recruitment  Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.