Provider Solutions Specialist

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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Provider Solutions Specialist today with Tulane Medical Center'

Benefits

Tulane Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Provider Solutions Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Provider Solutions Specialist to help us reach our goals. Unlock your potential here!

Summary of Duties:

The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

KEY RESPONSIBILITIES OF THE PROVIDER SOLUTIONS SPECIALIST:

• Assist in implementation and support of systems and technologies deployed to physicians and physician offices.
• You will assist in testing physician-related systems for facility-specific requirements.
• Proactively round in the facility and physician practices to ensure physician support needs are identified and addressed
• Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk.
• You will monitor and communicate trends and issues that may affect administration/physician relationships.
• Provide timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
• Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance.
• You will conduct or assist with access reviews and audits.
• Contribute to division and facility strategic planning with regard physician product lines.
• Provide on-call support as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

TRAINING:

• Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
• Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.
• CUSTOMER SERVICE:
• Partner with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions
• Effectively communicates with customers, maintaining positive body language with confidence and patience.
• Follow up, post issue resolution, to complete customer service cycle
• Seek feedback through customer interaction to identify areas of improvement
• Education:
• College graduate or advanced course studies or related experience with a minimum of 3 years previous experience in healthcare related field preferred.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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