Job Summary

Accountable for the provision of quality services within assigned area(s) of responsibility. Responsible for resource planning and development, fiscal performance/budget management and the attainment of specific organizational goals. In collaboration with the Director, assumes responsibility for the development of site/service goals, providing input and management of the budget, and collaboration with the other team members to continually improve services and support of the management team. Along with other Managers, develops policies and procedures to support the site/service and the provision of quality services. As part of the Information Services (IS) management team, participates in the overall business planning and developing organization budgets, policies and operating procedures.

Essential Functions

• Plans, directs and evaluates the work of assigned work groups/teams.
• Establishes departmental goals and objectives, performance and production standards to assure quality.
• Acts as a customer advocate and provides ongoing communication with customers, staff and multidisciplinary team regarding customer, staff, management, quality care issues and departmental goals.
• Leads the tactical planning for their area(s) of Information Services, and participates in the preparation and management of an annual operating plan and budget. Develops capital and operational budgets for assigned area(s). Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action. Develops plans for productivity improvements.
• Works in collaboration with leadership to inspire a culture that fosters and celebrates performance excellence particularly in care, practice, service and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees, projects and continuous improvement activates. Holds staff accountable for high performance against job descriptions, policies, procedures, controls and processes, as well as corporate and divisional guidelines.
• Responsible for the retention of talent in a demanding technology environment that requires 24/7/365 service availability This includes developing an understanding of what encourages retention in each individual, and its application, using creative, approved methods (e.g. flexible work schedule, educational opportunities, etc.) that promote the appropriate work/life balance, while first ensuring agreed upon services levels are being met. Mentors, coaches and develops staff, and acts as a role model and resource.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature. Attends and participates in professional functions such as meetings, conferences, seminars and schools to maintain a high level of knowledge in the products, technology and business solutions to meet the changing industry opportunities.
• Ensures that the department is staffed with the appropriate mix and numbers to meet customer needs. Maintains payroll information. Responsible for interviewing, hiring and retaining staff/members of the team, performance monitoring of staff, initiating follow-through with disciplinary action and termination, in consultation with Human Resources, when appropriate.

Qualifications

• Associate's Degree or equivalent technical school - Required
• Bachelor's Degree - Preferred

• 3 years of experience typically gained through skills/knowledge/abilities of supervisory, management, or project leadership experience - Required
• 5 years of experience typically gained through skills/knowledge/abilities supervisory, management or project leadership experience - Preferred
• Experience managing teams with disparate roles and focuses, and in directing the work of others - Preferred

Primary Location

SITE - Priority Health - 1239 E Beltline - Grand Rapids

Department Name

CRM Applications

Employment Type

Full time

Shift

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.