We are currently seeking a General Manager for our Tommy Express Car Wash new location coming to Cedar Rapids, Iowa.  The ideal candidate will have a background in Management, Maintenance experience, Customer service and computer knowledge.  Previous car washing experience a plus.

JOB SUMMARY

General Manager oversees and manages the overall operations of the business, including, but not limited to the following: budgets, scheduling, car wash quality, Guest service and internal human resources (You must maintain a strong teamwork environment).

DUTIES AND RESPONSIBILITIES

• Protect the interests of the Company and profitably grow the business.
• Ensure that all Company policies are maintained, current and up to date.
• Spend time in the unit every day.
• Lead weekly meetings with Assistant Team Leader. This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar.
• Provide specialized leadership, training and support to every Assistant Team Leader.
• Communicate daily with every Assistant Team Leader via phone, in person or via social media.
• Accurately track and handle invoices for payment. Record invoice costs in the Management App.
• Ensure that all personnel-related paperwork is kept locked, current and compliant.
• Work with all Leaders regarding hiring - teaching them how to professionally interview and hire the best people.
• Ensure that the work schedule is properly made and appropriate for projected sales.

Keep Leaders on task with clear, written measurable goals.

• Ensure that Leaders properly handle disciplinary and human resources issues.
• Work with each Leader to identify and develop Team Members for future consideration as Leaders.
• Ensure a safe, secure, clean and well-maintained business operation.
• Create and complete a monthly unit inspection form.
• Investigate and handle all Member/Guest-related complaints, issues, and insure top-notch Member/Guest service in all operations – through all Leaders.
• Perform all POS and computer-related systems tasks.
• Take the leading role as the “face of the company” in all media and marketing roles.
• Consistently develop and implement a 12-month marketing calendar for all locations.
• Any additional tasks that pertain to benefiting the company and taking care of the Member/Guests.

This is a salary-based position with Full Time hours and Benefits program.