Duties/Functions

• Procures, stocks and merchandises all school supplies, gifts/novelty items, uniforms, kits, software and technology items for the five campus stores; communicates with faculty by phone, email and office visits to complete supply orders; researches up-to-date supply items and changes. 
• Requests adoptions from faculty to procure required and optional supply orders for each class; meets with instructors (Nursing, Dental, etc.) to ensure that supplies, kits and clothing items are ordered for the various technical departments. Adopts required items into POS/website 
• Keeps a standard of receiving procedures to assure inventory accuracy and training appropriate staff in correct receiving procedures 
• Provides staff coverage for select Campus Stores day to day as required, which can include schedule changes and driving to the remote campuses. 
• Orders and coordinates the distribution of graduation caps and gowns to students and faculty and staff; attends graduation committee meetings and commencement ceremony and directs the annual Graduation Fair event 
• Coordinates with the Senior Operations Technician the processing of all receivers for merchandise into the point of sale system and maintaining price/margin integrity. 
• Organizes the merchandising of required supplies, books, uniforms, kits and food and drink products utilizing the store part time staff. 
• Operates the Customer Service desk at the Jamestown store as needed. 
• Orders food and sundries through college approved vendors for the Jamestown location. 
• Creates and updates supply data and tracks sales through the POS system to order supplies and process returns for vendor credit for all campuses 
• Data entry into Colleague/Ellucian for receipting payments and sponsorships. 
• Assists the Retail Services Manager with the college’s Vending Services program.  
• Provides technical support for students, staff and other college personnel as it relates to campus store activities, registration and supplies 
• Cashes out registers and check out cashiers on an as-needed basis 
• Accepts, receipts and verifies for deposit all cash, checks or other negotiable instruments in payment of books, supplies, sundries, tuition, fees other miscellaneous income as applicable 
• Directs the overall merchandising and pricing of supplies in all stores to maintain a neat, clean and orderly presentation. 
• Assists with the campus store annual inventory 
• Participates on college committees and attends college meetings and activities 
• Schedules and participates in staff development activities that will improve job skills and enhance overall job performance 
• Adheres to the college’s time and attendance policy 
• Attends annual local, state and national college campus store buying shows, tradeshows and conferences as needed 
• Demonstrates and models the college’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork 
• Performs all duties as assigned by supervisor

Difficult Challenges

• Comparing and analyzing trends in technology to keep abreast of changes in the laptop and computer industry. 
• Analyzing the historical sales data, sell-thru, digital sourcing and general marketplace data and then working with the Assistant Manager to interpret this data correctly in ordering and procurement. 
• Attending tradeshows and conferences and meeting with hundreds of vendors to compare and contrast pricing, packaging and overall value of products. 
• Meeting with faculty to resolve conflicts, questions and provide information on required materials. 
• Consults with the Assistant Manager on forecasting sales trends each semester based on enrollment.

Contacts

• Daily: supply vendors (over 300) re sales meetings, reports, trending technology, pricing, invoices, tradeshows, negotiating 
• Several times a week: Senior Operations Technicians re campus store updates, advising
•  Several times a week: Assistant Manager – re advice on buying and replenishment questions 
•  Several times a week: Retail Services Manager and Procurement Technicians re advice 
• Weekly: faculty re planning, supply and uniform needs 
• Quarterly: Senior Technician – Accounts Payable re invoicing issues 
• Quarterly: Procurement Technician re new vendor registration

Education Required

• Associates degree required from a regionally accredited post-secondary institution.

Education Preferred

• Bachelor’s degree in business, accounting or a related field preferred from a regionally accredited post-secondary institution.

Experience Required

• Two years’ of experience working full time in a business or retail environment and/or equivalent part-time experience.

Experience Preferred

• Experience working in a college/university retail operation 
• Retail Department Manager level experience 
• Database project management experience 
• Experience with Booklog software

KSA Required

• Knowledge and skills acquired in retail merchandising principles 
• Knowledge of computers and proficiency with the most current network applications used by the college including Microsoft Excel, Word, and email 
• Ability to work additional hours or alter work schedule to accommodate the timely completion of assigned job tasks 
• Ability to work with automated and manual accounting/records systems 
• Knowledge of basic math and the ability to make simple arithmetic calculations 
• Knowledge of college, system-wide, federal, state and local regulations, policies and procedures as it pertains to the area of responsibility 
• Ability to keep accurate, detailed records in an organized manner and maintain appropriate level of documentation for audit reviews 
• Flexibility in providing back-up assistance for various departmental areas as needed and other locations 
• Ability to establish and maintain effective working relationships with co-workers, faculty/staff, administration and general public 
• Demonstrated positive customer and quality focus by exercising human relations skills such as tact, diplomacy and professionalism 
• Strong work ethic with the ability to use good judgment, identify alternative courses of action and perform assigned tasks with the appropriate level of direction and supervision

KSA Preferred

• Knowledge and understanding of retail buying or replenishment, specifically in office supplies and apparel 
• General understanding of purchasing and inventory control principals in a public agency setting

Department/Job Specific Requirements

• Acceptable criminal background check 
• Acceptable credit history report 
• Possession of or the ability to obtain a valid NC state driver’s license required. Must have and maintain a good driving record 
• The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 
  • Ethics 
  • Safety/Shooter on Campus 
  • Personal Information Protection Training (PIP) 
  • Anti-Discrimination/Harassment & Title IX 
  • Other training may be required as determined applicable.

Physical Demands

• Physical Activity:Long periods of standing and or walking 
• Environmental Hazard(s):<15% 
• Lifting:20 to 50lbs.

Posting Type Staff