Integrated Leave Specialist-Level 1

Description of position:

Assist Integrated Leave Department with various tasks relating to return to work, leave, workers’ compensation,and STD/LTD disability programs.  Interact with US locations and employees to collect, document and process information relating to leaves, return to work and accommodations.  Assist with developing training programs and projects relating to leaves, return to work, STD/LTD, and workers’ compensation programs and accommodations.

Daily tasks and responsibilities: 

• Set up and utilize computer programs to communicate, track and record work responsibilities.
• Engage in a large volume of telephone communications/e-mails with locations, employees and outside vendors.
• Intake phone calls and documents, use independent judgment to route accordingly
• Assist locations and employees with questions regarding integrated leave activities
• Track follow-up items to resolution
• Responsible for monthly reporting on leave and return to work activities.
• Coordinate resources with warehouses for job assessment meetings
• Coordinate resources for successful return to work for employees who are on leave
• Track and follow up on end of leave employee issues
• Assist with training for new leave, return to work, STD/LTD, and worker’s compensation programs and accommodations.
• Assist with determining eligibility for state and federal leave and disability programs
• Assist with implementing leave and accommodation policies and practices
• Assist with implementing workers’ compensation client service instructions and best practices
• Attend department meetings and subject matter training.
• Collect and organize documents relating to integrated leave department litigation
• Work within a team environment
• Maintain electronic data sources

  Non-essential functions and tasks:

• Assists in other areas of the department and company as necessary

  Qualifications:

• High School Diploma/ GED required, college preferred.
• 1 year Costco warehouse administration experience or 1 year of recent work experience doing complex administrative work or a college degree.  
• Expertise in Outlook, creating Word documents, form letters, tables, worksheets and Power Point presentations.
• Excellent administrative, evaluation and information collection skills.
• Proven verbal and written communication skills; ability to adjust communication to particular situations and all levels of senior management, management, employees and outside vendors including physicians and attorneys
• Strong organizational/time management/multitasking abilities/attention to detail
• Ability to maintain confidentiality, successful past performance in dealing with confidential and sensitive issues
• Ability to articulate ideas and policies in an easy to understand manner telephonically and in person
• Positive professional demeanor, dependable and self motivated, ability to remain calm in stressful situations
• Ability to maintain thoroughness and accuracy while meeting deadlines
• Strong written communications skills, with the ability to think and write analytically
• Willingness to continue professional education by attending internal/external training as requested
• Attendance that exceeds current Costco standards and willingness to adjust to varying work schedules

* Final candidates will be required to demonstrate skills as part of the interview process.*