Desktop Support Administrator II (Geauga Medical Center)

University Hospitals   Concord Township, OH   Full-time
This job is no longer available.
Job Posting Shared.
Job Posting Reminder Sent.

Primarily responsible for directly addressing desktop service and support issues impacting end-users.  Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner to maintain an effective and efficient end-user computing environment.  Configures and installs desktop computing technology to support moves, adds, and changes ensuring minimal disruption in service.  Provides hands-on assistance with the installation, troubleshooting, and diagnostic support for all desktop computing components.

 

Essential Duties:

  • Resolves problems communicated via Help Desk Trouble Tickets; troubleshoots and provides support to all end-users as needed. 
  • Resolves moderately complex to complex issues occurring with UH - approved PC software and hardware; includes all areas of user support including PCs / laptops / tablets, and printers.
  • Installs, implements and supports office automation software for the Windows environment.  This includes, Windows operating systems, all Microsoft applications in addition to UH – approved third party software.
  • Develops and maintains technical and procedural documentation to be used by the Field Operations staff regarding PC software and hardware installation procedures. 
  • Maintains problem tracking information in Remedy or other service management tool.
  • Analyzes and develops processes to improve end-user productivity in desktop computing.
  • Executes tasks on a project plan as required such as tests, implements, trains, and documents.
  • Performs on-call service rotation; provides 24 x 7 production support on a rotating basis.  Performs occasional night/weekend work as assigned.

Primarily responsible for directly addressing desktop service and support issues impacting end-users.  Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner to maintain an effective and efficient end-user computing environment.  Configures and installs desktop computing technology to support moves, adds, and changes ensuring minimal disruption in service.  Provides hands-on assistance with the installation, troubleshooting, and diagnostic support for all desktop computing components.

 

Essential Duties:

  • Resolves problems communicated via Help Desk Trouble Tickets; troubleshoots and provides support to all end-users as needed. 
  • Resolves moderately complex to complex issues occurring with UH - approved PC software and hardware; includes all areas of user support including PCs / laptops / tablets, and printers.
  • Installs, implements and supports office automation software for the Windows environment.  This includes, Windows operating systems, all Microsoft applications in addition to UH – approved third party software.
  • Develops and maintains technical and procedural documentation to be used by the Field Operations staff regarding PC software and hardware installation procedures. 
  • Maintains problem tracking information in Remedy or other service management tool.
  • Analyzes and develops processes to improve end-user productivity in desktop computing.
  • Executes tasks on a project plan as required such as tests, implements, trains, and documents.
  • Performs on-call service rotation; provides 24 x 7 production support on a rotating basis.  Performs occasional night/weekend work as assigned.

Experience & Knowledge:

  • Minimum 3 years experience with PC software applications, MS Operating Systems, and Windows XP required.
  • Experience in a Healthcare provider environment helpful.
  • Must be detail-oriented and organized, with good analytical and problem solving ability. 
  • Notable client service, communication, presentation and relationship building skills required. 
  • Ability to function independently and as a team player in a fast-paced environment required
  • Must have strong written and verbal communication skills.
  • Ability to effectively document processes required.
  • Valid Driver’s License and reliable transportation required.

Special Skills & Equipment Knowledge:

  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e., printers, copy machine, FAX machine, etc.) required.

Education:

Required:  High School Diploma or GED.

Preferred: Associated Degree or B.S. with an interest in Information Technology. 

Credentials, Licensure or Certification (i.e. RN, RRT):

Microsoft, Cisco, CompTIA other industry certification preferred.


This job is no longer available.

University Hospitals

Concord Township, OH