RN, Intake

Are you looking for an organization where you can make a positive impact in people's lives? Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.

If you share in our mission and are looking for an inclusive, compassionate and patient-focused agency, then Signature Health is the place for you!

In addition to a rewarding career, you will have access to the following benefits:

• Highly attractive compensation package
• Employer shared medical benefits, dental and vision
• 401(k) with company match
• Tuition & Professional Development Assistance
• Generous paid time away from work (PTO)
• Federal Loan Forgiveness Program (available on eligible on roles)
• And much more!

Read below how you will contribute to putting good health within reach of all our community members and apply today! 

SCOPE OF ROLE

Reporting to the Director, Psychiatry Services the RN, Intake will be responsible for the provision of care management and coordinating services including both medical/behavioral health and social service needs. They will also report to the Director, Psychiatry Services for any clinical nursing needs or support. The RN, Intake will be successful by providing accurate and outstanding coordination of all initial services and referrals. They will be relied on to provide nursing support to intake patients and designated intake prescriber.

HOW YOU’LL SUCCEED :

• Be successful in your role by providing nursing support to intake patients and designated intake prescriber.
• Create an outstanding patient care experience by validating the patients attended appointments, outcome of the visits, any follow up needed.
• Get your team up and running efficiently by working in collaboration with internal providers to obtain immediate appointments for those patients at high risk.
• Facilitate medical records requests, releases of information, and consents to care.
• Be successful in your role by properly conducting integrated care screenings individually or in group setting.
• Facilitate and manage care transitions (from intake to internal specialty services) to prevent unnecessary inpatient admissions, inappropriate emergency department use and other adverse outcomes such as homelessness.
• Work with onsite clinical and administration users to ensure a positive patient experience.
• Be someone the company can rely on to create a professional and friendly environment at Signature Health when collaborating with patients, families, teams of health care professionals, providers and referral sources.
• Efficiently conduct or facilitate clinical hand-off interactions between providers to exchange information and ask questions.
• Track tests and referrals for health care services and follow-up as necessary. Screen out and redirect referrals as needed for best clinical outcomes.
• Take your team to new heights and develop patient specific self-management plan anticipating possible occurrence or re-occurrences of situations requiring an unscheduled visit or emergency assistance in a crisis.
• Be someone the company can rely on to provide crisis and triage management for new and existing patients.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE :

• Valid unencumbered RN License in the state of Ohio is required.
• 3+ years’ experience in as a RN in a Behavioral Health setting is preferred.
• Extensive experience working with the SPMI population.
• Must have formal training as well as practical experience in behavioral health and possess core and specialty competencies and skills working with the SPMI population.
• Must demonstrate either formal training or a strong knowledge base in chronic physical health issues and physical health needs of the SPMI population.

WORKING CONDITIONS :

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Possible exposure to blood borne pathogens while performing job duties.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.

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