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The City of Coppell Parks and Recreation Department is looking for energetic and creative staff to work as a Customer Service Attendant at The CORE. This staff member should be spirited, welcoming, and have a passion for public service and the customer experience.  We are looking for a team member who is willing to work shifts including; days, nights, weekends and holidays.  This position will include, but is not limited to, cash handling, the use of our registration system, Active Net, and daily staff and patron interactions. Additionally, The CORE cross-trains employees to create a cohesive team.  Minimum qualifications include a high school diploma or equivalent and must be at least 18 years of age.  Previous experience is preferred, but not required. CPR/First-Aid/AED certification is required and can be obtained through staff upon being hired. 
 

Essential Job Functions
 

• Count and inspect beginning cash drawer and reconcile drawer per policy.
• Opening and closing of the facility.
• Assist with scheduled programs, rentals, and activities.
• Program registration and customer pass sales.
• Answer phone questions and customer on site questions.
• Use of Microsoft Office, Active Net, external PC hardware.
• Assist all patrons in the facility.
• Ensure staff and customer safety and facility cleanliness.

Technical Competencies
 
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
 
Human Competencies
 
Motivation of Self & Others:  We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self:  We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service –Oriented:   We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy:  We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational:  We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication:  We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity:  We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self:  We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
 
Conceptual Competencies
 
Organizational Awareness:  We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness:  We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness:  We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation:  We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking:  We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning:  We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values

Skills/Abilities
 
Excellent verbal and interpersonal skills are necessary.  Employee must work with patrons and fellow staff members.  Must be able to handle large crowds and diffuse customer situations.  Must be able to type 45 wpm, use power tools, and other office equipment including: phone, fax machine, copier, computer, and printer.  

Experience
 
A high school diploma or GED equivalent is required.  Employee must be at least 18 years old.  Certification of CPR/FA is preferred; it will be required upon hire.  Customer Service experience preferred.

In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.