Description:

Registered Nurse Scheduling Coordinator

The RN Scheduling Coordinator contributes to the overall success of the patient’s surgical experience from scheduling to discharge of their procedure. This dynamic role facilitates the scheduling of patients for surgery, tests, referrals, medical clearance including review of pre-op medication and health history. Through partnership and collaboration with the hospital & professional health care team, will work to ensure cases are scheduled, coded accurately, secure insurance authorization if indicated and confirm that a safe surgical plan is in place 5-7 days prior to DOS. In addition, the scheduling coordinator will provide timely notification of appointments, education of applicable instructions and information to support the overall best experience from the patient’s perspective.

Organization Highlights:

• Recognized Leader: Only Magnet Hospital in Syracuse, highlighting our professional nursing staff.
• Shared Governance: practice counsels and open door guiding principle gives all our nurses a voice.
• Advancement: Strong orientation, leadership development programs and generous tuition allowance.

What you will do:

• Creates and maintains daily schedule and complete edits in a timely manner.
• Coordinate and schedule surgeries and follow-up appointments as designated by physicians.
• Considers priorities and special needs when scheduling surgicalappointments.
• Obtains referral and authorization from PCPs and insurances.
• Coordinate pre-op testing with outside medical clinicians i.e., blood work, EKG, and medical clearance in a timely manner.
• Discuss and counsel patients on surgery information, guidelines, facility and date and time of procedure, as needed.
• Participate in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
• Participate in quality improvement initiatives. Completes root cause analysis’ on any surgical case removed from the schedule to determine why and to develop plan for future prevention. Analyze data and identify trends, patterns, and/or opportunities for improvement.
• Participates in orientation, continuing education and maintains knowledge and skills related to specific areas of expertise.

Responsibilities:

• Insure alignment with office policies and procedures and patient-centered medical home standards.

• Perform other duties and responsibilities as required or requested.
• Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.

• Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
• Works closely with the front desk staff when discharged patients need to schedule surgery in order to ensure efficient patient flow.
• Demonstrates knowledge of third party payer, pre-authorization, and other financial class regulations.

Education, Training, Experience, Certification and Licensure:

• Registered Nurse with current licensure in New York State.
• One-year of experience in a clinical office environment or hospital setting. *Experience in related service area preferred.
• Ideal candidate will be detail oriented with excellent organizational and leadership skills.
• Computer/electronic technology skills desirable (Microsoft Word, Excel, Outlook).
• Ability to work well under pressure and within tight deadlines
• Ability to multitask and adapt to shifting priorities

Career Path:

• Career advancement to leadership roles such as Coordinator, Manager, Director or other Administrative roles.

Mission Statement:

• We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

• To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Work Environment and Hazards:

• Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

Physical Demands:

• Sedentary work- majority of time sitting
• Some repetitive motion of eyes and wrists with writing or data entry Performance

  Work Contact Group:

• All services, medical staff, patients, visitors, and various regulatory and professional agencies.

Supervised by: Coordinator / Manager and Director