System Support Specialist
Upstate University Hospital
Syracuse, NY
Full-time
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Job no: 71871
Department: Pharmacy-Retail
Employer: State of New York
Payroll Title: TH Instructional Support Specialist, NSSL3
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: Commensurate with qualifications
Work type: Full-time
Location: Syracuse
Categories: Information Management & Technology
| Job Summary: | Workflow Development and Documentation: Works with departmental staff to acquire an understanding of the underlying needs of the department and translates these needs into how the system should be built. Develops project plans and workflows. Assists operational leaders in implementing workflow changes. Collects information from department end-users regarding potential enhancement needs and works with departmental teams to validate and prioritize these enhancements. Utilizes a global understanding of how all systems function together within workflows and bases decisions and recommendations on this knowledge. Responsible for ownership of workflow files and maintaining them as changes occur. Application Building: Configures applications according to use specifications Performs review of upgrade releases and makes recommendations to department leaders for acceptance of new functionality. This includes reading and investigating release notes to determine which upgrades may be applicable to the department. Prioritizes and implements changes requested for the system Establishes change control procedures for the system Ensures upgrades are well coordinated and that they are implemented in a safe and timely manner. Sets standards for naming and numbering conventions and security classifications Maintains rules and documentation for how each new version is released Analyzes new functionality in releases to determine whether or how it should be used Application Training: Develops training materials. Provides ongoing departmental training and support. Participates in developing and delivering communication for all upgrades/ changes. Works with department leaders to prioritize and determine timelines for scheduling of training for end-users as necessary for large upgrades and/or large changes to functionality or workflows. Ensures all staff has adequate and appropriate security class assignments and have been issued log-in access upon training completion. Provides communication to department staff regarding systems outages and ensures downtime materials are up to date and staff is trained |
|---|---|
| Minimum Qualifications: |
Bachelor's degree in Information Technology, Business or related and two years of relevant experience, or equivalent combination of education and experience. Excellent written/oral communication, organizational, analytical, and computer skills required. |
| Preferred Qualifications: |
Experience in providing analysis and quantitative/qualitative study designs preferred. |
| Work Days: |
Monday - Friday, hours dependent on the operating needs of the Outpatient Pharmacy |
| Message to Applicants: | |
| Recruitment Office: | Human Resources |
| Executive Order: | Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. |
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
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Upstate University Hospital
Syracuse, NY