King County Records and Licensing Services is looking for a Customer Service Specialist 4 to join our dynamic Recorder’s Office team! This position will give you the opportunity to showcase your experience in a variety of areas, including; taking a lead role in providing excellent customer service to all stakeholders and strategic thinking.
 
 The King County Recorder’s Office provides services such as marriage licenses, and recording real property documents.
 
 Records and Licensing Services' guiding principles and core values govern our roles and responsibilities as employees. We are actively seeking employees whose behavior is in alignment with our division's core values of; Collaboration, Service-Oriented, Results-Focused, Accountability, Innovation, Fair, Just, and Professional, as well as the Recorder's Office values of Timeliness, Accuracy, Consistency, Informative and Welcoming. 
 
 This is an exciting opportunity to be a leader in service excellence, committed to building an enduring legacy of continuous improvements and employee engagement.
 
 Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Perform administrative support tasks such as data entry, email and document records management; mail sorting, filing and phone support;
• Process service requests and explain procedures and regulations in the areas of marriage licenses and real property recorded documents;
• Provide customer service to clients and the general public that includes the regular handling difficult and escalated customer service situations, discretion, and diplomacy while handling sensitive and confidential information in a professional manner;
• Reconcile office balancing and prepare deposit for bank drop or pick up;
• Prepare daily, weekly and monthly recap and statistics for supervisor;
• Prioritize and identify daily workload, provide direction and support for Customer Service Specialist 3 (CSS3), assist in training of new employees and provide feedback and coaching to CSS3 employees;

• Have a background providing excellent customer service and juggling multiple tasks  on a daily basis;
• Have experience and are comfortable working with large amounts data and using multiple databases with ease;
• Are an independent thinker who looks for new ways to solve problems;
• Have the ability to act as a coordinator or liaison with individuals and groups, including management, co-workers and other agencies;
• Have effective communication and interpersonal skills with a focus on collaboration and working as a team;
• Are flexible and comfortable with working at different customer service centers through King County on a regular basis;
• Are comfortable and proficient in using Office Productivity tools in your daily work (the county uses Microsoft Office).

• This position is represented by Teamsters Local 117, Professional, Technical, and Administrative Employees.

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

• submit proof of vaccination, or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.