Supervisor, Intake Services

Are you looking for an organization where you can make a positive impact in people's lives? Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.

If you share in our mission and are looking for an inclusive, compassionate and patient-focused agency, then Signature Health is the place for you!

In addition to a rewarding career, you will have access to the following benefits:

• Highly attractive compensation package
• Employer shared medical benefits, dental and vision
• 401(k) with company match
• Tuition & Professional Development Assistance
• Generous paid time away from work (PTO)
• Federal Loan Forgiveness Program (available on eligible on roles)
• And much more!

Read below how you will contribute to putting good health within reach of all our community members and apply today!  

SCOPE OF ROLE

Reporting to the Director, Diagnostic Assessment & School Based Services, the Supervisor, Intake Services will provide strong oversight and clinical direction for a team of treatment providers including counseling and case management professionals. You will maintain a client caseload, supervisory duties, and be a strong model for overseeing treatment services.

HOW YOU’LL SUCCEED :

• Effectively supervise and oversee the daily objectives of the Intake Services team.
• Be actively engaged when overseeing your team member’s individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by provide ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
• Assist the Director, Diagnostic Assessment & School Based Services with program development.
• Encourage engaging and actively participating in all staff meetings, trainings, activities, etc.
• Be someone the company can rely on to be responsible for team building and morale.
• Create and build a comfortable working environment while supervising therapists, case managers, and peer support specialists.
• Conduct quality peer reviews, utilization reviews, quality assurance, and level of care reviews.
• Facilitate clinical staffing, staff development, and training programs as assigned.
• Manage patient census and tracking.
• Monitor and ensure compliance with CARF, OHMAS and professional standards.
• Maintain clear communication with referents and designated liaison persons.
• Oversee the provision of treatment services for a team 6-8 staff members.
• Oversee the admission, transition, and discharge planning for the team.
• Provide input to directors on staff performance evaluations.
• Provide assistance to Director, Diagnostic Assessment & School Based Services so that the team can be successful in the interviewing of potential hires.
• Review and approve diagnostic assessments as required.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE :

• Master’s Degree required.
• Valid unencumbered LISW or LPCC License in the state of Ohio required.
• 5-7+ years’ of clinical experience required.
• Valid unencumbered LISW-S or LPCC-S License in the state of Ohio preferred.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.

WORKING CONDITIONS ___________________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.